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Bilingual Customer Success Mgr./ CSM Customer Service Rep HelpDesk/Support

Remote Customer Success Associate – Americas

Remote / Online - Candidates ideally in
Council Bluffs, Pottawattamie County, Iowa, 51501, USA
Listing for: Inside Higher Ed
Remote/Work from Home position
Listed on 2026-06-07
Job specializations:
  • Customer Service/HelpDesk
    Bilingual, Customer Success Mgr./ CSM, Customer Service Rep, HelpDesk/Support
Salary/Wage Range or Industry Benchmark: 60000 - 80000 USD Yearly USD 60000.00 80000.00 YEAR
Job Description & How to Apply Below
A leading higher education organization is seeking a Customer Success Associate to enhance client engagement and satisfaction in a remote capacity. This role requires fluency in English, Spanish, and Portuguese, alongside strong communication and relationship-building skills. The Associate will manage customer accounts, lead onboarding processes, and identify upsell opportunities, underlining the significance of client success and retention. The ideal candidate will be detail-oriented and able to work independently in a fast-paced environment.
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Position Requirements
10+ Years work experience
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