Customer Success Specialist

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Optima medical center is seeking a full-time Customer Success Specialist with a bachelor’s degree and 1–3 years’ experience. You will onboard, support, and retain customers, ensuring satisfaction and product adoption.

We are seeking a proactive and customer-focused Customer Success Specialist to join our growing team. In this fully remote role, you will serve as a trusted partner to our customers, helping them achieve their goals while maximizing the value of our products and services. You will play a key role in onboarding, retention, and long-term customer satisfaction.

• Act as the primary point of contact for assigned customers throughout their lifecycle
• Onboard new customers and guide them through product setup and adoption
• Build strong, long‑term relationships to ensure customer satisfaction and retention
• Monitor customer usage and engagement to identify risks and growth opportunities
• Resolve customer issues efficiently and coordinate with internal teams as needed
• Proactively communicate best practices, updates, and product enhancements
• Collect and share customer feedback to support continuous product improvement
• Maintain accurate customer records and activity notes in the CRM system
• Meet or exceed customer satisfaction, retention, and engagement metrics

• Bachelor’s degree required (Business, Communications, Marketing, or a related field preferred)
• 1–3 years of experience in customer success, account management, customer support, or a related role
• Strong written and verbal communication skills
• Excellent problem‑solving and relationship‑building abilities
• Ability to manage multiple customers and priorities in a fast‑paced environment
• Comfortable working independently in a fully remote setting
• Proficiency with CRM tools (e.g., Salesforce, Hub Spot) and collaboration platforms

• Experience supporting SaaS or technology‑based products
• Familiarity with customer success metrics such as churn, NPS, and customer lifetime value
• Previous experience working with remote teams

• Competitive salary and performance‑based incentives
• Fully remote work environment with flexible scheduling
• Health, dental, and vision benefits
• Paid time off and company holidays
• Professional development and growth opportunities
• Collaborative and inclusive team culture

We are an equal opportunity employer and value diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, disability, or veteran status.