Customer Success Specialists - Night shift at TwoInternational Inc. Remote

Overview

Hiring Customer Success Specialists - Night shift only job at Two
95 International Inc.. Remote.

Position:
Customer Success Specialist (CSS), Must be proficient in Mandarin and English Speaking , Writing and Reading skills

Location:

Georgetown, Penang (Onsite)

Working Hours:

Monday to Sunday, 12:00 am – 11:00 am (5 days per week, 8 working hours + 1 hour break)

Job Type: Full-time (Rotational Shift)

Salary: RM 3,000++ (Extra Allowances will be provided)

• Assist customers in placing online orders.
• Provide support through phone calls.
• Process payments securely.
• Proactively support customers and maintain brand reputation.
• Identify and escalate priority issues.
• Collaborate with the team to improve customer support.
• Maintain and improve service quality

• Education:
  
  Bachelor's Degree, Diploma, or equivalent in any field.
• Work Experience:
  
  At least 6 months in customer support; call center experience is advantageous but not mandatory. Fresh graduates can apply.
• Language: B2 level proficiency in English.
• Interpersonal
  
  Skills:
  
  Customer service-oriented, active listening, and ability to handle inquiries professionally.
• Technical
  
  Skills:
• Typing speed of at least 40wpm with 90% accuracy.
• Computer literate with proficiency in Microsoft Windows and Office.