Language Access Specialist – Russian​/Ukrainian; Operations, Scheduling & Client Services

Typical schedule: Monday–Friday, 8:00 AM – 5:00 PM

Universal Language Service, Inc. – King, Pierce, and Snohomish Counties, WA. Full‑time and part‑time positions available.

Language Access Specialist – Russian/Ukrainian – W‑2 employee role integrating scheduling, outreach operations, client support, and language services.

• Employment Type:
  
  W‑2 Employee (not contractor)
• Schedule:
  
  Full‑time and part‑time available; typical schedule Monday–Friday, 8:00 AM–5:00 PM, with additional options for 24/7 coverage, evenings, weekends, and part‑time opportunities. Work from home/remote work is not permitted.
• Base Pay: $23.00 – $25.00 per hour plus bonuses

• Reliability & Attendance: $250–$500/month
• Fill Rate & Scheduling Contribution: $250–$550/month
• Utilization & Productivity: $300–$700/month
• Client Engagement & Support
  
  Activities:
  
  $150–$350/month
• High‑Demand Coverage: $30–$80 per priority assignment
• Total Bonus Potential: $1,000 – $2,100+ per month

• Support scheduling and coordination of services to ensure full coverage
• Confirm availability and help reduce unfilled assignments
• Assist with onboarding coordination and readiness
• Contribute to achieving operational performance targets

• Conduct outbound calls and emails (appointment reminders, confirmations, follow‑ups)
• Provide administrative and coordination support
• Maintain professional communication and resolve service issues as needed

• Provide Russian/Ukrainian language support across in‑person, phone (OPI), and video (VRI) settings as part of service delivery

• Maintain high reliability and participation in assignments
• Support performance goals and reduce service gaps
• Contribute to overall operational efficiency

• Fluent in English and Russian/Ukrainian
• Experience in interpreting, healthcare support, or customer‑facing roles preferred
• Active DSHS Medical Interpreter Recognition and/or national certification required
• Strong communication and organizational skills
• Comfortable with scheduling systems and communication platforms
• Basic knowledge of Microsoft programs (Word, Excel, Outlook)
• Typing speed at least 35 words per minute
• Professional and dependable

• Medical, Dental, and Vision Insurance
• Paid Time Off (PTO) and Paid Sick Leave
• Vacations and Holiday Pay
• 401(k) with potential employer contribution
• Paid training and onboarding
• Ongoing professional development
• Career growth opportunities into operations and leadership