Client Success Specialist – GreenPath, Inc Remote

Client Success Specialist – Green Path, Inc. | Remote (US) Job Summary

Green Path, Inc. is seeking a Client Success Specialist (CSS) to support clients enrolled in its Debt Management Program
. This full-time, remote role offers $16.50–$18.38/hour and requires strong customer service skills, empathy, and professionalism in a structured call center environment.

The successful candidate will provide account support, manage proposals and payments, and motivate clients toward financial wellness. Training begins April 27, 2026 and is mandatory.

• Job Title: Client Success Specialist
• Employer: Green Path, Inc.
• Location: Remote (US-based)
• Pay: $16.50–$18.38/hour
• Job Type: Full-Time
• Department: Client Services
• Training
  
  Start Date:
  
  April 27, 2026 (mandatory, full-time for 3 weeks)
• Schedule: Monday–Friday, 8am–5pm or 9am–6pm; one late night shift weekly (10am–7pm or 11am–8pm)

• Provide support via phone to clients in the Debt Management Program
• Handle back-to-back calls in a call center environment
• Manage client accounts, proposals, payments, deposits, and creditor communications
• Review accounts proactively to identify and resolve issues
• Maintain accurate records and ensure compliance with regulations
• Collaborate across departments for seamless client experience
• Encourage and motivate clients throughout their financial journey

Essential:

• 2–3 years of customer service experience (call center preferred)
• Associate’s degree preferred;
  Bachelor’s may substitute for experience
• Professionalism in sensitive financial situations
• Strong communication skills (empathetic, clear, professional)
• Tech-savvy with Windows-based systems and CRM tools
• Comfort with numbers and financial calculations (credit card statements, due dates, payment schedules)

Preferred:

• Bilingual (English/Spanish)
• Previous experience in financial services or debt management

• Private, enclosed room with a door
• Hard-wired ethernet internet connection
• Broadband internet: 200 Mbps minimum (single-person residence), 400 Mbps minimum (multi-person residence)
• Security camera in addition to standard computer setup
• Home environment must support productivity (not a caregiving replacement)

• Competitive hourly pay ($16.50–$18.38/hour)
• Mission-driven organization with 60+ years of impact in financial wellness
• Growth and development opportunities
• Supportive, inclusive, collaborative culture
• Opportunities for advancement

Green Path is a nonprofit organization dedicated to empowering people to lead financially healthy lives. With a culture rooted in integrity, quality, and teamwork, Green Path provides financial counseling, debt management, and wellness programs to clients nationwide.

How to Apply:

• Submit your application via Green Path’s careers portal.
• Highlight your customer service and financial support experience.
• Shortlisted candidates will be contacted for interview.

TO APPLY