Enrollment Specialist; Remote

Job Description

Insight Global is seeking to hire 3 remote Enrollment Specialists to support a network of private tuition based schools across the country.

This is a fulltime, remote role working M-F with a rotating weekend schedule (3-6 hours once per month on Saturday/ Sunday).

We’re looking for an Enrollment Contact Center Specialist to join our growing internal call center team. This fully remote role sits at the heart of the family experience, where you’ll work alongside a supportive, collaborative team focused on helping families move confidently through the enrollment journey.

You’ll handle both outbound and inbound calls with prospective families, guiding them from initial inquiry to scheduled tour, from tour to completed visit, and beyond. You’ll also support post-tour follow-up, registration conversations, and re‑engagement campaigns for families who paused or didn’t move forward the first time.

This role is performance‑based and measured against clear monthly conversion goals, while also placing a strong emphasis on the family experience. Success comes from listening carefully, answering questions clearly, navigating concerns with empathy, and representing our schools with professionalism and care.

• Conduct high‑volume outbound calls to prospective families to schedule tours, confirm upcoming tours, and post‑tour follow‑up.
• Receive inbound calls from families with questions about programs, availability, and next steps.
• Execute targeted call campaigns, including tour confirmations, post‑tour to registration outreach, and lost‑opportunity re‑engagement.
• Communicate across multiple channels, including phone, text, email, and chat, with a consistent brand voice.
• Clearly articulate the value of Endeavor schools across multiple brands and pedagogies, tailoring the conversation to each family.
• Confidently answer common parent FAQs around curriculum, age groups, schedules, enrollment process, and what makes each school special.
• Use approved scripts and talk tracks while also adapting naturally to the direction of each conversation.
• Handle objections thoughtfully and guide families toward the right next step.
• Accurately document conversations, outcomes, and dispositions in the CCaaS and CRM.
• Partner closely with school leaders and on‑site teams to ensure smooth handoffs and aligned communication.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.

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• High School Diploma / GED is required.
• 2+ years of experience in a call center, inside sales, admissions, or customer‑facing role focused on phone‑based communication.
• Candidates must be physically located within the United States to be considered.
• Candidates must have a dedicated remote workspace with working reliable internet.
• Associate’s degree or bachelor's degree preferred.
• Prior education experience is a plus.