Bilingual; English​/French Customer Service Agent remote Canada

The What

As a Bilingual Customer Service Representative
-1 Year contract you will be part of a dedicated team based in Canada and reporting to the Customer Service Supervisor. The successful applicant will maintain a high level of service to both customers and account executives in dealing with day-to-day business activity. The successful applicant will also act as a key contributor to the customer service team by receiving distributor calls and inquiries.

It takes great people to achieve greatness. People with a sense of purpose, integrity, and a relentless pursuit of excellence who care about making things better for those who make the world. Sound like you? Join our top-notch team of nearly 60,000 professionals globally who are making their mark on some of the world’s most beloved brands.

• Process transactions and various inquiries using Outlook, SAP and Esker
• Receive distributor calls as well as some end‑user calls
• Provide reliable information to both internal and external customers
• Work with appropriate functional groups or team members to proactively eliminate errors and inefficiencies in the order process

• College or university diploma/degree
• Bilingual (French/English) language skills both written and spoken (a strong asset)
• Must be able to handle multiple tasks in a high call/systems volume environment while maintaining composure and flexibility
• Ability to communicate (oral and written) with sales personnel and distributors in a professional and courteous manner
• Strong keyboard and data entry skills (minimum 30 wpm)
• Team player – able to work with a large team
• Must be dependable, capable of making decisions, following through on team tasks, and willing to help all other associates with little or no supervision
• Ability to rapidly assimilate marketing programs, product knowledge and all other company policies and procedures

Stanley Black & Decker believes in giving each and every applicant an equal opportunity to succeed on their own merit. We strive to hire employees that reflect and support the diverse perspectives, experiences and needs of employees and our communities including but not limited to race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics, and disability.

We remain committed to upholding the values of equity, diversity, and inclusion in our work environments. We know that diversity underpins excellence, and that we all share responsibility for creating an equitable, diverse and inclusive organization. Therefore, in pursuit of our values, we seek employees who will work respectfully and constructively with differences across the organizational hierarchy in actualizing SBD’s priorities, goals and principles of equity and inclusivity.

If accommodation is required at any point in the recruitment process, please contact a member of our Recruitment Team. Please note that as part of our recruitment process, candidates in the final stages will be required to complete a background check which may include a criminal background, credit and drivers abstract check.