Spanish Bilingual Loan Processor

Location Requirement: Must reside in CA, AZ, TX, OR, FL, or GA

We are seeking a detail-oriented and customer-focused Bilingual Loan Processor to join a high-performing team supporting home improvement financing solutions. In this role, you will manage a high-volume pipeline of loan applications while delivering an exceptional customer experience to both contractors and borrowers. This is an excellent opportunity for someone who thrives in a fast-paced, call center environment, is comfortable navigating multiple systems, and takes pride in driving loans from application through closing.

• Handle inbound and outbound calls with contractors and borrowers, providing timely and accurate support
• Manage a high-volume loan pipeline, ensuring efficient processing from origination through closing
• Accurately input and maintain loan data across multiple systems
• Deliver first-call resolution whenever possible in a fast-paced call center environment
• Partner with Sales Managers and Client Success Managers to support contractor pipelines
• Collaborate with Underwriting teams to ensure compliance with credit guidelines and improve loan conversion rates
• Communicate loan status, approvals, and next steps clearly to borrowers and contractors
• Maintain detailed and accurate records to ensure timely processing and compliance
• Adhere to all regulatory requirements while identifying and recommending process improvements

• 1–2+ years of experience in a high-volume call center or customer service environment
• Experience in financial services, consumer lending, mortgage, auto lending, or fraud prevention
• Bilingual in Spanish
• Comfortable working evenings, weekends, and flexible schedules
• Strong technical aptitude, including experience with Mac systems and Microsoft Office Suite
• Ability to multitask, meet deadlines, and adapt in a high-volume setting
• Strong communication skills and a commitment to delivering excellent customer service

• Fully remote (must have a dedicated home office setup)
• Training Schedule: 2–3 weeks, Monday–Friday: 9:30 AM – 6:00 PM PST
• Post-Training Schedule:
• 40-hour work week within hours of operation:
  • Monday–Sunday, 8:00 AM – 8:00 PM PST / 11:00 AM – 11:00 PM EST
  • Flexible days off (not guaranteed to be consecutive)
  • Overtime may be required during peak summer months

• Opportunity to work with a high-growth organization in the home improvement financing space
• Gain valuable experience in consumer lending and loan lifecycle management
• Collaborative, team-oriented environment with strong cross-functional partnerships
• Remote flexibility with structured training and ongoing support

#central priority
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This is a Contract to Hire position based out of El Paso, TX.

The pay range for this position is $24.00 - $24.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision

• Critical Illness, Accident, and Hospital

• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available

• Life Insurance (Voluntary Life & AD&D for the employee and dependents)

• Short and long-term disability

• Health Spending Account (HSA)

• Transportation benefits

• Employee Assistance Program

• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully remote position.

This position is anticipated to close on Jun 10, 2026.

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