Customer Service Representative-Work from Home-job_id_Job

Overview

Teleperformance Customer Service Representative-Work from Home – Apply – indeed jobs In Singapore

Are you passionate about providing exceptional customer service from the comfort of your own home?

Teleperformance is seeking dedicated individuals to join our dynamic team as Customer Service Representatives. If you thrive in a fast-paced environment and enjoy helping customers resolve inquiries, this opportunity is a good fit.

• Paid Training
• Competitive Wages
• Full Benefits (Medical, Dental, Vision, 401k and more)
• Paid Time Off

Teleperformance focuses on employee wellness and engagement through a balanced high-tech and high-touch approach, combining industry and geographic expertise to simplify, speed, and secure customers’ lives.

• Field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns.
• Handle and carefully respond to all customer inquiries.
• Provide excellent customer service through active listening.
• Work with confidential customer information and treat it sensitively.
• Aim to resolve issues on the first call by being proactive.
• Communicate with customers appropriately.
• Calmly attempt to resolve and de-escalate any issues.
• Escalate interactions when necessary and appropriate.
• Track all call-related information for auditing and reporting purposes.
• Provide feedback on call issues.
• Upsell if required.

• Ability to work remotely in a virtual team environment.
• 6 months of customer service experience preferred.
• Over 18 years of age.
• Ability to type 25 wpm.
• High School Graduate or GED.
• Comfort with desktop computer systems.
• Proven oral and written communication skills.
• Logical problem-solving skills.
• Ability to navigate Windows operating systems.
• Organization and work prioritization.

• Internet connection with minimum download rate of 12.0 Mbps.
• Minimum upload rate of 3.0 Mbps.
• ISP must have no packet loss and ping under 50 ms.
• Proof of internet speed required.
• Clean and quiet workspace.

It is our mission to provide an environment where employees feel valued, inspired, and supported so they can bring their best selves to work every day. We believe happy and healthy employees are more productive, creative, and engaged, and we are committed to a workplace that supports happiness and a healthy work-life balance. We strive for an inclusive and diverse culture where everyone feels welcome and valued.

Full-time Teleperformance Customer Service Representative - Work from Home - Job