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Senior Escalations & Fraud Specialist; Remote

Remote / Online - Candidates ideally in
Suffolk, Virginia, 23432, USA
Listing for: Capital One
Remote/Work from Home position
Listed on 2026-06-09
Job specializations:
  • Customer Service/HelpDesk
    Customer Service Rep
Salary/Wage Range or Industry Benchmark: 60000 - 80000 USD Yearly USD 60000.00 80000.00 YEAR
Job Description & How to Apply Below
Position: Senior Escalations & Fraud Specialist (Remote)

Capital One is hiring a Senior Complaints Coordinator to work from home, responsible for delivering exceptional customer service and resolving issues efficiently. The ideal candidate will possess strong communication skills, attention to detail, and at least 3 years of customer service experience.

This role emphasizes problem-solving and proactive engagement with customers to ensure satisfaction. A high school diploma and experience with Fraud or Disputes is required.

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Position Requirements
10+ Years work experience
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