Remote Customer Support Specialist at YNB Consultant Dripping Springs, TX

Overview

Remote Customer Support Specialist position at YNB Consultant. This role is remote with potential base location noted as Dripping Springs, TX. You will support customers of various clients, handle inbound calls, and enter information into our database while ensuring a seamless caller experience.

If you have strong communication skills and a passion for helping others, this is the perfect role for you.

• Handle inbound and outbound calls to support customers of various clients
• Provide excellent customer service, addressing questions and concerns
• Accurately enter information into our database
• Follow up with customers as needed to ensure satisfaction
• Meet and exceed performance metrics to qualify for advancement opportunities

• High school diploma or equivalent
• Strong verbal communication skills
• Reliable internet connection and a quiet workspace
• Basic computer skills (Microsoft Office proficiency)
• Ability to work flexible hours, including evenings and weekends

• Windows 11 OS
• Minimum 16 GB RAM (desktop or laptop)
• No Chromebooks or Apple computers
• Dual monitors (not needed at time of application)
• Noise-canceling USB headset (not needed at time of application)
• Hardwired internet connection (not needed at time of application)

• Work from the comfort of your home
• Starting pay of $12-$15/hour (with increase opportunities)
• Opportunities for advancement based on performance
• Supportive team environment