Limited Service Customer Service Representative Remote VA

Responsibilities

• Provide callers with informed and objective responses to complex concerns in regard to eligibility guidelines and policies, access to care issues, and escalated concerns.
• Respond effectively to all forms of inbound and outbound contacts.
• Process workflow documents, which include income, identity, and other eligibility verification documents.
• Accept new knowledge of policy and procedures concerning state programs and integrate it with resource materials to answer client concerns.
• Guide applicants through the Medicaid, SNAP, and TANF application processes.
• Provide clear and accurate information about program eligibility criteria.
• Ensure excellent customer service by addressing client concerns with patience and professionalism.
• Document interactions, notate applications, and work across multiple systems to process eligibility.
• Maintain a high standard of confidentiality.

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Minimum Salary

$17.5

Maximum Salary

$17.5