Remote Retention Specialist; Call Center – Customer Retention & Save Calls
Remote / Online - Candidates ideally in
Mandeville, St. Tammany Parish, Louisiana, 70471, USA
Listed on 2026-06-09
Mandeville, St. Tammany Parish, Louisiana, 70471, USA
Listing for:
US Service Animals
Full Time, Remote/Work from Home
position Listed on 2026-06-09
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Call Center / Support, Customer Success Mgr./ CSM, Bilingual
Job Description & How to Apply Below
Remote Retention Specialist (Call Center – Customer Retention & Save Calls)
💼 Full-Time | Remote
💰 Pay: $15–$16/hour
🕒
Schedule:
40h weekly within 7 AM – 11 PM CST
📍
Location:
Remote (Eligible States: TX, FL, NC, GA, KY, AL, MS, LA, and TN)
👀
Start Date:
4/27/26
SAPS LLC is hiring Retention Specialists to join our remote call center team.
In this role, you’ll work directly with clients to reduce cancellations, improve satisfaction, and retain customers throughout their journey.
What You’ll Do- Provide support via phone, email, and chat
- Resolve cancellation requests with tailored solutions
- Assist clients based on needs
- Manage scheduling and case tracking
- Experience in retention, customer service, or call center roles
- Strong negotiation and problem-solving skills
- Ability to de-escalate and retain dissatisfied customers
- Comfortable handling high call volume
Reliable internet and distraction-free workspace
- Work from home full-time
- Make a real impact helping dogs and owners
- Collaborative and supportive team environment
- Health, Dental, Vision, Disability, and Life Insurance
- Paid Time Off
- 401(k) Match
- Employee Assistance Program
Applicants must complete an assessment through Test Gorilla prior to interviews.
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