Remote Retention Specialist; Call Center – Customer Retention & Save Calls

Remote Retention Specialist (Call Center – Customer Retention & Save Calls)

💼 Full-Time | Remote

💰 Pay: $15–$16/hour

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Schedule:

40h weekly within 7 AM – 11 PM CST

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Location:

Remote (Eligible States: TX, FL, NC, GA, KY, AL, MS, LA, and TN)

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Start Date:

4/27/26

SAPS LLC is hiring Retention Specialists to join our remote call center team.

In this role, you’ll work directly with clients to reduce cancellations, improve satisfaction, and retain customers throughout their journey.

• Provide support via phone, email, and chat
• Resolve cancellation requests with tailored solutions
• Assist clients based on needs
• Manage scheduling and case tracking

• Experience in retention, customer service, or call center roles
• Strong negotiation and problem-solving skills
• Ability to de-escalate and retain dissatisfied customers
• Comfortable handling high call volume
  
  Reliable internet and distraction-free workspace

• Work from home full-time
• Make a real impact helping dogs and owners
• Collaborative and supportive team environment

• Health, Dental, Vision, Disability, and Life Insurance
• Paid Time Off
• 401(k) Match
• Employee Assistance Program

Applicants must complete an assessment through Test Gorilla prior to interviews.