Customer Service Representative; Clerical Assistant

Job Overview

NOTE:

This posting will close on JUNE 6, 2026 or after 50 applications are received, whichever occurs first.

Start a meaningful career with the Department of Transportation, Beaver Falls Call Center as a Customer Service Representative. This position allows you to assist customers with a wide range of questions about licensing, registration, and other key services. You will gain confidence in problem solving while supporting the needs of the public. Become part of a team dedicated to courteous, accurate and helpful communication.

• Customer Support: Respond to inquiries about driver and vehicle services by using approved reference materials.
• Information Clarity: Explain complex information in simple terms to help customers understand requirements.
• Decision Making: Assess customer questions and determine the most appropriate steps to resolve issues.
• Record Handling: Prepare correspondence and process updates to customer records when needed.
• Issue Identification: Recognize potential system or communication issues and notify supervisors.
• Professional Conduct: Maintain a courteous and respectful approach that reflects customer service standards.

• Full‑time employment, 80 hours bi‑weekly.
• Work hours are 8:00 AM to 5:00 PM, Monday‑Friday, with a 60‑minute lunch.
• May be required to work during office closures.
• Telework: Opportunity to work from home part‑time upon successful completion of the probationary period. Telework requires a securely configured high‑speed internet connection and an approved location inside Pennsylvania. If unable to telework, a report to the headquarters office in Beaver Falls is required.

• Minimum of one year as a Clerical Assistant 2 (Commonwealth job title or equivalent).
• Or one year of moderately complex clerical experience.
• Or an equivalent combination of experience and training.
• You must be willing and able to travel to Harrisburg for a minimum of six weeks for training and orientation (paid travel expenses).
• You must be able to perform essential job functions.

• Experience using a PC or laptop.
• Experience using Microsoft Office applications such as Word, Excel, and Outlook.
• Effective oral and written communication skills.
• Experience working in a call center.
• Experience with customer service.
• Bilingual.

• Candidate must undergo and pass a Fingerprint and Name‑Based Criminal History Check prior to employment.

Pennsylvania law provides employment preference for qualified veterans for appointment to many state and local government jobs. For more information, visit the applicable government website.

• Contact number 711 for hearing and speech disabilities.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law.

All diverse candidates are encouraged to apply.