Customer Service Representative - Cigna Healthcare - Remote Cigna Group Phoenix, AZ

SUMMARY

The Cigna Healthcare is a global health service company dedicated to helping people improve their health and vitality. Our Customer Service team is seeking dedicated, compassionate, and empathetic Customer Service Representatives to join our team who are genuinely interested in helping people at critical points of their lives.

Use your problem‑solving and listening skills to answer questions from Cigna Healthcare customers. As a trusted customer service representative, you'll help answer questions about benefits, eligibility, prior authorizations, and claims. You'll also suggest other programs that could help the customers overall wellbeing.

This position is work at home, so you get to enjoy helping people from the comfort of your own home. We will prepare you for success with 11–12 weeks of required training during your first 90 days. This training will give you everything you need to provide excellent service to our customers.

• Answer 40+ calls per day on average from customers and help with their questions.
• Use several computer programs at the same time during each call.
• Resolve problems on your own and try to fix issues in one call.
• Meet call center goals and provide accurate information politely and professionally.
• Listen carefully to understand what customers need and use your knowledge to respond effectively and guide them on what to do next.
• Adapt to changes in procedures or guidelines and remain professional and focused while working from home.
• Work with other teams to resolve issues and improve service.

• High school diploma or equivalent.
• At least 2 years of customer service experience.
• A quiet, distraction‑free workspace at home.
• Clear and effective communication skills.
• Comfortable using a computer.
• Good organizational skills.
• Strong written and verbal communication.
• Ability to stay calm and helpful, even in tough situations.
• Internet connection obtained through a cable broadband or fiber optic service provider with speeds of at least 10
  
  Mbps download / 5
  
  Mbps upload.

The anticipated hourly rate for this position is $17.75–$19.00, depending on experience and geographic location. The role may also be eligible to participate in an annual bonus plan.

Benefits start on day one of employment and include medical, vision, dental, and well‑being and behavioral health programs. Additional benefits include a 401(k) with company match, company‑paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year, and paid holidays.

Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we are dedicated to improving the health and vitality of those we serve through our divisions Cigna Healthcare and Evernorth Health Services. We are committed to enhancing the lives of our clients, customers and patients.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email  for support.

The Cigna Group has a tobacco‑free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include:
Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.