Member Service Center Analyst

Join our team as a Member Service Center Analyst!

Maine Savings Federal Credit Union is seeking a candidate for a full-time position in our Member Service Center. This position provides first call resolution to meet credit union member needs involving transactions, account inquiries, credit and debit card assistance and all aspects of digital banking.

• The successful candidate will meet member needs by completing requested transactions and/or providing information requested.
• The candidate we select will develop a thorough knowledge of products, services and systems, and is able to support all member needs utilizing multiple delivery channels.
• We are seeking someone with excellent member service skills and experience in a call center is desired. Service excellence is the highest priority of the position.

• The current schedule for this position is Monday - Friday, 8:00am to 5:00pm. Schedules are subject to change, based on business needs. This position may allow for a hybrid remote work opportunity.
• Weekend availability - Rotating Saturday hours from 8:00am to 4:00pm are required.

• High school or equivalent (Required)

• Financial Services Remote Customer Support: 1 year (Preferred)
• Call center: 1 year (Preferred)

• Health insurance, dental and vision insurance
• 401k with company match
• Paid holidays and generous paid time off
• Employee referral program and employee discounts
• Continuing education and student debt relief programs
• Longevity bonuses

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, or any other characteristic protected by law.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.