Remote Flight Reservationist Job Overland Park Kansas USA,Customer Service/HelpDesk

Job Title:
Remote Flight Reservationist

Company Overview:SVH Travel Company is a leading provider of customized travel experiences, specializing in luxury accommodations, personalized itineraries, and exceptional service. With a commitment to excellence and a passion for travel, we cater to discerning travelers seeking unforgettable journeys around the globe.

Job Overview:As a Remote Flight Reservationist at SVH Travel Company, you will be responsible for managing flight reservations and ensuring a smooth booking process for our clients. This remote position requires strong communication skills, attention to detail, and a customer-centric approach.

Responsibilities:

Flight Booking:Assist clients in booking flights by researching and recommending the best options based on their preferences, budget, and travel requirements.

Reservation Management:Manage flight reservations accurately and efficiently, including booking tickets, confirming availability, and processing payments.

Client Communication:Interact with clients via phone, email, and chat to address inquiries, provide flight options, and assist with booking changes or modifications.

Flight Information:Stay informed about flight schedules, routes, and airline policies to provide up-to-date information and guidance to clients.

Customer Service:Provide exceptional customer service by resolving issues, handling complaints, and ensuring client satisfaction throughout the reservation process.

Sales Support:Promote additional services such as travel insurance, seat upgrades, and airport transfers to enhance the client experience and drive sales revenue.

Collaboration:Coordinate with internal teams, including travel advisors and airline partners, to ensure seamless communication and service delivery to clients.

Adherence to Regulations:Follow industry regulations, airline policies, and company procedures while processing flight reservations and handling client information.

Benefits:

Competitive salary with performance-based incentives.

Remote work flexibility, allowing for a comfortable and convenient work environment.

Opportunities for career growth and advancement within a reputable travel company.

Access to exclusive travel discounts and perks.

Comprehensive training and support to excel in the role.

Health insurance coverage and other benefits package.

Qualifications:

High school diploma or equivalent (Bachelor's degree preferred).

Previous experience in flight reservations, travel agency, or customer service role is advantageous.

Excellent communication skills, both verbal and written, with a professional and courteous demeanor.

Strong attention to detail and accuracy in data entry and reservation management.

Familiarity with flight booking systems, GDS (Global Distribution Systems), and online travel platforms.

Ability to multitask and prioritize tasks effectively in a fast-paced environment.

Customer-focused mindset with a dedication to providing exceptional service and exceeding client expectations.

Flexibility to work non-traditional hours to accommodate client needs across different time zones.

Join SVH Travel Company and be part of a dynamic team dedicated to creating unforgettable travel experiences for our clients, all while enjoying the flexibility of remote work.

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