Call Center Representative

FHC is a growing company, and we want you to be part of it. We have been in business for over 26 years, are family‑owned, and are seeking motivated and compassionate individuals who strive to provide exceptional customer experience and services while complying with federal and state guidelines. Our safety protocols meet or exceed mandated standards. FHC has an expansive portfolio of clients in both the Public & Private Sectors.

• Receiving inbound calls and providing answers to questions with pre‑scripted responses
• Occasional outbound calls for verification purposes
• Data entry of sensitive information
• Providing compassionate and tactful service to community
• Operate multiple applications, databases, and computer programs
• Active learning and listening
• Extraordinary communication abilities
• Punctuality
• Call/Contact center

• Basic proficiency with Internet Explorer, Microsoft Excel and Word, Outlook email, and Adobe Acrobat.
• Knowledge of customer service practices and principles
• Excellent data entry and typing skills
• Superior listening, verbal, and written communication skills
• Ability to handle stressful situations appropriately
• Ability to handle sensitive and private information
• Well organized, results driven, and able to work in a fast‑paced environment.
• Ability to resolve challenging situations calmly and professionally.
• Ability to manage time and prioritize

• Role may support remote work in some circumstances
• Reliable high‑speed internet (hard wired ethernet connection required) with minimum of 25 MBPS for upload and download speeds.
• Private, quiet, and distraction‑free room/office space
• Adhere to Telecommute Policy in its entirety

• High school diploma or equivalent
• Experience with MS Office
• Degree or veteran status preferred but not required
• Bilingual Spanish is a plus

• May be required to pass federal background screening and/or state level criminal background screening.

• Physical demands – while performing the duties of this role, an employee is frequently required to sit, talk, or hear in person and by telephone; use hands to operate standard office equipment; reach with hands and arms. The employee is occasionally required to stand and walk and to lift and carry reports and records weighing up to 20 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.
• Mental demands – while performing the duties of this role, employees are regularly required to use written and oral communication skills; read and interpret data, information, and documents; analyze and solve problems; observe and interpret situations; learn and apply new information or skills; perform highly detailed work on multiple, concurrent tasks; work under intensive deadlines; and interact with vendors and staff in the course of work.
• Activities may change at any time with or without notice.

F.H. Cann provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. As a federal contractor, we encourage priority referral of protected veterans under VEVRAA. F.H. Cann provides reasonable accommodation for individuals protected by section 503 of the Rehabilitation Act of 1973, VEVRAA, and the ADA in accordance with applicable law.

If you need an accommodation as part of the employment process, please contact Human Resources at