Selling Partner Associate; English and Italian), SP

Selling Partner Associate (English and Italian), SP-Support

Job :  | Amazon Ireland Support Services Limited

SHIFT REQUIREMENTS:
Rotating shifts Sunday‑Saturday, ranging from 7 AM to 10 PM depending on role.

WORK LOCATION:

Virtual home‑based role; permanently working from home from any province in Ireland.

START DATE:

August 2026

In Selling Partner Support, we help third‑party Sellers & Vendors sell their products through the Amazon marketplace platform. We interact with Sellers and Vendors from across the world via phone, email and chat in a contact centre environment where we answer their questions and resolve their issues regarding Amazon’s technology platforms, business policies, and operational processes. Our Associates serve as the first contact point between Sellers/Vendors and Amazon, and we seek to always respond with complete, accurate and customer‑friendly responses.

We are ‘Customer Obsessed’ and strive for the perfect customer interaction every time. Our Associates must regularly multi‑task utilizing a wide variety of software tools to navigate various Selling Partner Accounts, research and review policies and communicate effective solutions. The successful candidate will have a commitment to delivering outstanding customer service, a strong record of customer focus, and a keen interest in process improvement.

You will join one of our home‑based teams and remain part of the Amazon culture by collaborating with team members remotely via video and engaging in a range of virtual engagement activities.

The team's schedule is organised in shifts and weekends to accommodate Amazon’s opening hours 7 days a week. Please note, the shifts cannot be confirmed prior to joining Amazon as they are not determined until after the training period, therefore flexibility is required. Time off and holidays are not allowed during the whole training duration.

• Support Amazon's Selling Partners to solve any incoming issues via 3 channels of communication (Phone, Email & Chat).
• Manage high volumes of inbound and outbound calls, emails, and chats in a timely manner.
• Identify customers’ needs, clarify information, research every issue and provide solutions.
• Exemplify Amazon’s Leadership Principle for Customer Obsession by consistently displaying genuine empathy and passion for our customers, delivering an exceptional customer care experience with every contact.
• Build sustainable relationships and engage customers by going the extra mile.
• Oversee and achieve various productivity and quality targets and metrics.
• Collaborate with various internal stakeholders and teams.
• Document all Selling Partner interactions and information according to standard operating procedures.
• Troubleshoot and provide product guidance and support to all Amazon Sellers and Vendors.
• Attend regular training sessions, learn product details and key selling points of products and technologies.
• Perform any other duties and special projects as directed by management in keeping with the employee’s skills and experience.

• Experience in Customer Service
• Proficiency (C1/C2 level) in English and in the second language outlined in the title of this job advertisement.
• Technical
  
  Skills:
  
  Intermediate competency with Windows, Microsoft Word, Outlook and Excel. Able to use online communication and collaboration tools with ease.

• Excellent verbal and written communication skills, with the ability to inspire confidence while guiding customers through issue resolution via phone and email.
• Strong listening skills with a demonstrated ability to show empathy and a genuine willingness to help.
• Prior contact centre experience.
• Comfortable working in a fast‑paced, high‑volume environment with the flexibility to adapt to change effectively.
• Ability to deliver strong performance in a metric‑driven environment with high productivity and quality standards.
• Maintain a strong customer focus, ensuring every customer feels supported and valued.
• Foster a positive and cooperative team environment at all times.
• Ability to multitask across phone, chat, and email channels simultaneously.
• Clear and professional verbal and written…