Customer Service Representative - State Farm Agent Team Member

Customer Service Representative - State Farm Agent Team Member

Full Time in Fully Remote - US

• Bonus based on performance
• Competitive salary
• Opportunity for advancement
• Paid time off
• Training & development

George Wernery State Farm is seeking a fully licensed, Spanish bilingual Customer Service Representative with prior State Farm agency experience to join our remote team. This role is primarily service‑focused, supporting customers with policy needs, billing questions, and claims assistance while also identifying in‑book sales opportunities when appropriate.

As a Customer Service Representative, you will play a key role in delivering outstanding service to our policyholders. Your attention to detail, strong communication skills, and ability to anticipate customer needs will help ensure a seamless customer experience while contributing to the continued growth of the agency. This role is ideal for someone who enjoys helping people, resolving problems, and occasionally pivoting service conversations into coverage recommendations that benefit the customer.

• Active Property & Casualty license required
• Active Life & Health license preferred
• Spanish/English bilingual required
• Minimum 1 year prior State Farm agency experience required

• Provide professional customer support in both English and Spanish
• Answer customer inquiries and explain policy coverage and options
• Assist customers with policy changes, updates, endorsements, and billing questions
• Support customers through the claims process and follow up as needed
• Conduct account reviews to ensure policies remain accurate and effective
• Identify opportunities to recommend additional coverage within the existing book of business
• Maintain accurate documentation of all customer interactions within State Farm systems
• Collaborate with team members to ensure a consistent and high‑quality customer experience

• Fluent Spanish and English communication skills
• Prior State Farm agency experience
• Strong customer service and relationship‑building abilities
• Detail‑oriented with strong organizational and multitasking skills
• Comfortable balancing service responsibilities with in‑book sales opportunities
• Self‑motivated and dependable in a remote work environment

• Competitive base salary plus commission and performance incentives
• Remote work flexibility
• Supportive and collaborative agency culture
• Opportunities for long‑term growth within the agency

If you are a bilingual State Farm professional who takes pride in delivering outstanding service while strengthening customer relationships, we encourage you to apply today to join George Wernery State Farm.

This is a remote position.

Compensation $50,000.00 - $70,000.00 per year

State Farm agents are independent contractors who hire their own employees. State Farm agents/employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.