Social Media Monitoring Specialist

Overview

Hi there! We’re WebFX, a full‑funnel revenue marketing agency based in the US. We’ve been 10x named a Best Place to Work, and we’d love to meet you! We are a fast‑growing company of more than 700 FXers, that has doubled in size over the past 5 years, with talented team members in 6 US offices, 20+ US States, and now based around the globe (and representing 18+ different countries, including offices in Guatemala and South Africa!).

While WebFX and our subsidiary companies, such as Nutshell CRM, , and TeamAI, are growing rapidly, we are committed to growing strategically and sustainably, and that starts with growing our team of the #Best Coworkers — that’s where you come in!

We’re looking for people to join our mission to provide world‑class full‑funnel revenue marketing solutions to mid‑size businesses worldwide. We are passionate about what we do, we’re committed to driving business growth for our clients, and we’re on the hunt for people just like you, who take pride in their work and want to be part of a company that does too.

We’re proud to offer the same great culture and a comprehensive set of benefits to our team members no matter where in the world they’re based. In addition to very competitive base pay, we also offer company profit‑sharing, performance bonuses, and health insurance (including dental, vision, remote doctor, etc.). To aid in your success, we also provide world‑class industry training (Organic SEO, Local SEO, PPC, Google Analytics, etc.),

long‑term career track opportunities, and ongoing learning bonuses (yes, you can get paid to learn!), along with numerous other benefits!

• Long‑term stability:
  Many of our global team members have been with WebFX for 10+ years, and we’re hoping you can be too! 🌏
• People‑first culture:
  We support you along the way.
• Low turnover rates and strong client/team relationships.
• Work from home; fully equipped in‑home office set‑up.
• Unrestricted access to our proprietary tools and platforms.
• Merit‑based promotion structure and annual merit‑based compensation increases! 💰
• Virtual professional development, team‑building events, and annual FXFest.
• Global giving through FXBuilds program.
• Community that celebrates milestones and values all team members.

• World‑class training and ongoing career development.
• Bootcamp training program for new members.
• Hands‑on experience with a diverse client base.
• Monthly Lunch‑and‑Learns, industry updates, newsletters.
• FXLearns program incentives.
• Access to hundreds of online courses and materials.

WebFX has doubled in size over the past 5 years. Merit‑based promotions are abundant for those meeting or exceeding position performance metrics. 95% of promotions are internal. All team members have a clearly defined progression path.

We support continuous growth and mastery in your niche while other departments handle complementary services.

• Desired
  
  Education:
  
  A Bachelor’s degree is preferred but not required.
• Pre‑employment testing is required.
• Fluent in English (written and verbal). Resume must be in English.
• Customer service experience and interest in long‑term customer service career.
• Solid understanding of the internet and social media.
• Strong writing/grammar skills; ability to present information logically and clearly; keen eye for detail.
• High‑speed internet and smartphone with WiFi capabilities for business use.
• Likes to get things done.
• Commitment to delivering high‑quality, defect‑free work.
• Ability to work well in a high‑concurrency environment.
• Capable of individual “deep work” and collaboration.
• Strong time‑management skills and ability to meet deadlines consistently.
• Takes direction well but also able to make decisions and take initiative.
• Ability to work independently.
• Up‑to‑date on the latest web technologies.
• Professional, dependable, solid work ethic, detail‑oriented, self‑motivated.
• Enjoys solving problems.
• Customer‑centric mentality.
• At least 1 year of experience in phone or online customer service.

• Providing excellent customer care services and cultivating unique connections with audiences through computer and mobile phone…