Licensed Agent; Remote

Role Overview

Globe Life is looking for an Add-on Licensed Agent to join the team! In this role, you will be responsible for conducting outbound and receiving inbound calls and determining the proper action for each. The agent will record information, maintain the department's procedures and policies, and assist policyholders and/or interested third parties as needed. This is a remote / work‑from‑home position.

• Navigate the eService (a web-based system) and make proper assessments on decisions from current customers.
• Make outbound calls to customers who are eligible for additional coverage.
• Receive inbound calls from current customers about adding on additional coverage.
• Explain policy benefits.
• Complete necessary paperwork when needed.
• Assist with correspondence and error corrections for policy service.

• High School diploma or equivalent required; some college preferred.
• License in Life, Accident, and Health Insurance preferred but not required.
• 1+ years of customer service experience or a professional environment in a customer service‑related atmosphere.
• Life and Health insurance background and knowledge of insurance operations desired.
• Good phone skills and excellent written and oral communication.
• Excellent time‑management, organizational, and confidentiality skills.
• Excellent alpha and number recognition and demonstrated mathematical abilities.
• Ability to work under pressure and handle high‑stress situations calmly and with tact and professionalism.
• Strong decision‑making skills with the ability to analyze situations and make logical conclusions.
• Proficient with a computer and ability to multi‑function from many different sources.
• Customer‑friendly attitude.

Reliable and predictable attendance of your assigned shift. Ability to work full time and/or part time based on the position specifications.

• Competitive compensation designed to reflect your expertise and contribution.
• Comprehensive health, dental, and vision insurance plans.
• Robust life insurance benefits and retirement plans, including company‑matched 401k and pension plan.
• Paid holidays and time off to support a healthy work‑life balance.
• Parental leave to help employees welcome their new additions.
• Subsidized all‑in‑one subscriptions to support fitness, mindfulness, nutrition, and sleep goals.
• Company‑paid counseling for assistance with mental health, stress management, and work‑life balance.
• Continued education reimbursement eligibility and company‑paid FLMI and ICA courses.
• Discounted Texas Rangers tickets for a proud visit to Globe Life Field.