Scheduling Center Agent

Aspen Dental has over 1000 locations focused on providing dental services to all patients. We break down barriers to keep patients up to date on dental health, affordability, transparency, and access. Work from home as a Scheduling Center Agent where you partner with patients to schedule appointments, providing them critical access to care and improved dental health. We have full‑time and part‑time positions available.

Virtual training classes begin soon, don’t miss the opportunity to say YES to a career with Aspen Dental and make an impact on people’s lives. Most importantly, you’ll be part of an organization that offers career development and pathing so that you can better your quality of life while helping patients do the same.

• Work with patients to schedule appointments, acting as the first point of contact for new patients calling to book an appointment or learn about Aspen Dental services.
• Answer inbound calls in a high‑volume environment while compassionately handling questions and concerns.
• Listen empathetically and think critically to understand patient needs, using trained sales and customer service techniques to set appointments.
• Focus on appointment acceptance and customer care to reach individual and call‑center goals.
• Obtain additional duties as assigned by the Call Center Leadership team.

• High School Diploma or equivalent required.
• 1+ years of customer service experience required (retail, call center, or hospitality preferred), with ability to answer calls in a high‑volume call‑center environment strongly preferred.
• Desire to succeed in a fast‑paced, goal‑ and consumer‑driven environment.
• Excellent communication skills, with the ability to speak clearly and professionally.
• Tech‑savvy: ability to navigate provided technology efficiently.
• Must have Cable/Fiber connect internet, with ability to hardwire the internet within 6 feet of the router (no WiFi/cellular/hotspot), and be at least 100
  
  Mbps download and 10
  
  Mbps upload.
• Must have a quiet, HIPAA‑compliant, private workspace.
• Some evening and weekend scheduling availability required.
• Spanish‑English bilingual candidates are encouraged to apply; additional compensation offered for designated Spanish‑speaking roles.

• Hourly pay: $15.50per hour, with eligibility for performance‑based bonuses paid monthly and pay rate increases at 90 and 180 days.
• Comprehensive health, dental, and vision insurance offerings.
• Paid time off.
• 401(k) with generous company match.