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Customer Advocate Lead; North America - Remote
Remote / Online - Candidates ideally in
Rexburg, Madison County, Idaho, 83440, USA
Listed on 2026-06-11
Rexburg, Madison County, Idaho, 83440, USA
Listing for:
Elea Ecuador
Remote/Work from Home
position Listed on 2026-06-11
Job specializations:
-
Customer Service/HelpDesk
HelpDesk/Support
Job Description & How to Apply Below
tldr;
We build software for Airbnbs to rent themselves, with a state‑of‑the‑art product and user experience.
is a remote‑only and fully distributed company. We hire based on timezones, not countries.
ResponsibilitiesAs the Customer Advocate Lead, you will lead and empower our US support team to deliver an exceptional customer experience.
Your first priority will be to hit consistent response times. We have a solid foundation and our passionate team excels at delivering great experiences with our current processes—maintaining an average CSAT of 87%. We’re looking for someone who can take what’s working and make it even better.
- Manage queue distribution in our chat support system and workload across the US support team to maintain target response times and SLAs. We're aiming for a first response time of
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