Associate Operations Coordinator

Job Title:

Associate Operations Coordinator

Job Description

The Associate Operations Coordinator plays a critical role in managing daily transportation operations. This position involves executing shipment management tasks, maintaining effective communication with customers and carriers, and ensuring data accuracy within systems. The role demands a focus on quality, efficiency, and customer satisfaction while adhering to company policies and standard operating procedures.

Responsibilities

+ Execute daily transportation-related tasks with a focus on quality and efficiency, in accordance with company policies and SOPs.

+ Provide shipment information to customers and carriers.

+ Create and activate orders and shipments.

+ Build and assign loads within transportation management systems.

+ Schedule pickup and delivery appointments.

+ Track and trace shipments to ensure on-time execution.

+ Enter shipment events and complete invoicing functions accurately.

+ Monitor task boards and assigned email inboxes to respond promptly to customer and carrier requests.

+ Document shipment events using knowledge gained through SOPs and prior experience.

+ Follow defined escalation procedures when issues arise or additional support is required.

+ Follow through on customer and carrier requests to ensure satisfaction and resolution.

+ Validate and ensure the accuracy of load data in systems in accordance with company and customer standards.

+ Escalate questions, issues, or complex requests when appropriate.

Essential Skills

+ Strong attention to detail and accuracy.

+ Previous customer service experience.

+ Ability to work evenings and/or weekends (for select roles).

Additional

Skills & Qualifications

+ High school diploma or GED.

+ Bachelor's degree from an accredited college or university (preferred).

+ Basic proficiency in Microsoft Office applications.

+ Prior customer service experience in a call center or similar environment.

+ Demonstrated communication, prioritization, and time management skills.

+ Prior experience working in a role requiring high attention to detail.

+ Commitment to and appreciation for a diverse and inclusive work environment.

Work Environment

The work environment is fast-paced and detail-oriented, requiring frequent interaction with customers, carriers, and internal teams. Employees are expected to adhere to defined processes, escalation procedures, and quality standards. The initial training schedule is Monday through Friday, 3:30 pm to 12 am, in-office. Post-training, the role offers flexible scheduling with options for remote work and office presence as needed. Open schedule times include shifts such as Sunday, Monday, Tuesday, Friday, Saturday from 11:30 pm to 8 am, with the opportunity to work in the office anytime along with scheduled office days.

Job Type & Location

This is a Contract position based out of Eden Prairie, MN.

Pay and Benefits

The pay range for this position is $21.50 - $21.50/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:  - Medical, dental & vision  - Critical Illness, Accident, and Hospital  - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available  - Life Insurance (Voluntary Life & AD&D for the employee and dependents)  - Short and long-term disability  - Health Spending Account (HSA)  - Transportation benefits  - Employee Assistance Program  - Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully remote position.

Final date to receive applications

This position is anticipated to close on Jun 22, 2026.

About Aston Carter

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence.

With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a Clearly Rated Best of Staffing® double diamond winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarter (%20astoncarter)  for other accommodation options.

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