Remote- Bilingual; Spanish Automotive Customer Service Representative at Teleperformance

Job Title

Remote--- Bilingual (Spanish) Automotive Customer Service Representative job at Teleperformance USA. Arizona.

• Paid Training
• Competitive Wages
• Full Benefits (Medical, Dental, Vision, 401k and more)
• Paid Time Off
• Employee wellness and engagement programs

• Connect with customers via phone/email/chat and/or social media to resolve their questions or concerns (English & Spanish).
• Calmly attempt to resolve and de‑escalate any issues.
• Escalate interactions when necessary and appropriate.
• Respond to requests for assistance and/or possible processing payments.
• Track all call related information for auditing and reporting purposes.
• Provide feedback on call issues.
• Upsell if required.

• Ability to work remotely in a virtual team environment.
• 6 months Customer service experience preferred.
• Over 18 years of age.
• Ability to type 25 wpm.
• High School Graduate or GED.
• Comfort with desktop computer system.
• Proven oral & written communication skills (English & Spanish).
• Logical problem‑solving skills.
• Ability to navigate Windows operating systems.
• Organization and work prioritization skills.

• Internet Requirements:
  Minimum subscribed download rate equal or exceeds 25.0 Mbps;
  Minimum subscribed upload rate equal or exceeds 10.0 Mbps; ISP must have no packet loss and ping under 50ms.
• Internet connections cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P or VPN.
• Proof of internet speed required.
• Clean and quiet workspace.

Teleperformance is an Equal Opportunity Employer.