Care Coordinator – One Call | Remote

Care Coordinator I – One Call | Remote (US)

Job Summary

One Call is seeking a Care Coordinator I to provide customer support for its Durable Medical Equipment business unit. This full-time, remote role offers $16.50–$21.50/hour plus comprehensive benefits, including health, dental, vision, 401(k) matching, paid time off, and pet insurance.

The successful candidate will serve as the primary contact for business customers, handling inquiries, resolving basic support issues, and ensuring accurate documentation while embodying One Call’s values:
Think Big, Go Fast, Deliver Awe, Win Together, Care Deeply.

• Job Title: Care Coordinator I
• Employer: One Call
• Location: Remote (United States)
• Pay: $16.50–$21.50/hour
• Job Type: Full-Time
• Business Unit: Durable Medical Equipment
• Schedule: Monday–Friday, 8-hour shifts; weekend availability preferred

• Provide customer support via phone, email, and instant messaging
• Serve as primary contact for inbound customer issues
• Escalate technical product-related issues to Product Support specialists
• Process high volumes of inquiries and resolve a targeted percentage independently
• Troubleshoot problems, identify root causes, and implement solutions
• Document inbound support requests and update customer information accurately
• Meet departmental standards for quality, schedule adherence, and average handle time
• Provide guidance or mentoring to less experienced associates

Essential:

• High School Diploma or GED (Associate or Bachelor’s degree preferred)
• Previous customer service experience
• Strong verbal and written communication skills
• Computer navigation and data entry skills
• Ability to work independently and in a team environment
• Knowledge of company products/services to resolve inquiries
• Sensitivity and professionalism when dealing with customers
• Alignment with diversity, equity, inclusion, and belonging standards

• Remote work setup with ability to manage computer equipment at home
• Sedentary role with repetitive motions; ability to remain stationary for extended periods
• Ability to input data, read text on monitors, and communicate professionally
• Capacity to manage moderate to significant mental stress due to workload

• Competitive hourly pay ($16.50–$21.50/hour)
• Remote-first flexibility
• Minimum 18 days paid time off + 8 holidays + 2 personal days annually
• Medical, dental, vision, and pet insurance
• 401(k) matching program
• Company-paid life insurance and disability coverage
• Colleague Assistance Program (counseling and financial services)
• One Call Foundation support for unexpected hardships

One Call helps injured workers access the care they need when they need it. By combining innovation, teamwork, and a commitment to doing the right thing, One Call positively impacts lives while supporting recovery and return to meaningful activities.

How to Apply:

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