Application Specialist I​/Bilingual Application Specialist

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Have you ever wondered how organic farmers and producers find trustworthy products that meet organic standards? That’s where the Organic Materials Review Institute (OMRI) steps into the picture. OMRI is a leading nonprofit organization dedicated to supporting and maintaining the integrity of the organic industry. We operate an internationally recognized evaluation program that reviews and lists input materials for use in producing, processing, and handling organic food and fiber.

The OMRI Listed® seal signifies that the product is permitted in organic operations certified by the USDA National Organic Program or the Canadian Organic Standards. It serves as a stamp of approval, allowing certified organic producers a simple way to responsibly choose input products.

OMRI is actively engaged in diversifying its workforce, creating an equitable workplace culture, and creating an inclusive workplace environment. Studies have shown that women and people of color are less likely to apply for jobs unless they meet every one of the qualifications listed. We are most interested in finding the best candidate for the job, and that candidate may be one who comes from a less traditional background.

We encourage you to apply, even if you do not meet every one of our qualifications listed. Read our full IDEA Policy and Vision here.

Location
:
Though our office is in Eugene, Oregon (Learn more about the City of Eugene ),this position is open to being in person, remote or hybrid in Eugene or completely remote from the following states:
Alaska, Arizona, California, Colorado, Florida, Hawaii, Idaho, Maine, Massachusetts, Michigan, New Mexico, North Carolina, Oregon, Rhode Island, Texas, Utah, Vermont, Washington, Wisconsin and Wyoming.

Any remote work is expected to be performed from your designated home workspace. Work from other locations is not guaranteed and may be approved on a case-by-case basis.

The Application Specialist I (AS I) supports OMRI’s mission to uphold organic integrity by assisting current and prospective clients of the Review Program. This role involves providing customer service via phone and email, responding to inquiries about OMRI’s application process, and listing maintenance. The Application Specialist engages with clients throughout their entire journey, conducting outreach to potential clients to foster business development and completing administrative tasks related to product retention and revenue generation.

As an Application Specialist I, you’ll be focused on providing customer service to help prospective and current clients navigate OMRI’s review processes. A successful AS I will possess exceptional customer service skills, using phone and email to connect with clients, reach out to leads, answer questions, and ensure success with various application systems. In addition to your daily customer service responsibilities, you will perform administrative tasks to support the ongoing listing of OMRI Listed products.

This includes using OMRI’s custom database to manage deadlines, send reminders, and invoice clients.

An ideal candidate will have a keen eye for detail to quickly identify and address any missing information in client submissions and confirm the proper functionality of automated processes. You should excel as an individual contributor, while also collaborating effectively within a team to coordinate tasks, address customer challenges, and suggest continuous improvement initiatives.

Starting salary : $40,455 to $45,455 per year (dependent on education and experience); 40 hours per week; flexible work hours; generous PTO

OMRI determines starting pay within the range based on relevant education and experience as provided by the applicant in their application materials. This process is consistent with the Oregon Equal Pay Act (OEPA) .

This total pay range takes into account various factors that influence compensation…