Remote Automotive Sales & Service Representative

Responsibilities

Your Responsibilities

As a Customer Service Representative, your main responsibility is to find innovative ways to respond to varying questions, issues, and concerns.

• Connect with customers via phone/email/chat/and or social media to resolve their questions or concerns
• Calmly attempt to resolve and de-escalate any issues
• Escalate interactions when necessary and appropriate
• Respond to requests for assistance and/or possible processing payments
• Track all call related information for auditing and reporting purposes
• Provide feedback on call issues
• Upsell if required

Qualifications:

• High School Diploma or equivalent.
• Minimum of 6 months of sales & service experience.
• Must be 18 years of age or older.
• Ability to type at least 25 words per minute.
• Comfortable with desktop computer systems and have general knowledge of Windows-based systems.
• Customer service and/or sales experience preferred.
• College degree preferred but not required.

Key

Competencies:

• Process Excellence:Demonstrate commitment to following established procedures and be customer service driven.
• Collaboration:Proven ability to collaborate effectively with team members, supervisors, and support departments to resolve customer issues and achieve performance goals.
• Communication:Outstanding communication, listening, and analytical skills.
• Organizational
  
  Skills:
  
  Strong organizational and problem-solving skills.
• Emotional Intelligence:Ability to prioritize tasks and work well under pressure while remaining focused.
• Open-Mindedness:Open-minded approach to feedback, evolving policies, and working within a structured schedule that includes a variety of shifts.
• Critical Thinking:Sharp critical thinking skills, enabling quick analysis of customer issues and thoughtful, informed decision-making.
• Solution-Oriented: Proactive approach to problem-solving with a focus on creating a positive customer experience.

• Internet Requirements:
  • Minimum subscribed download rate equal or exceeds 25.0 Mbps
  • Minimum subscribed upload rate equal or exceeds 10.0 Mbps
  • ISP must have no packet loss and ping under 50ms
  • Internet connections cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P or VPN
  • Proof of internet speed required
• Clean and quiet workspace

• Paid Training
• Competitive Wages
• Full Benefits (Medical, Dental, Vision, 401k and more)
• Paid Time Off
• Employee wellness and engagement programs

At this time, TP can only offer employment to individuals located in the following states: AL, AR, AZ, CT, DE, FL, GA, IA, , IL, IN, KS, KY, LA, MA, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NH, NJ, NM, NV, OH, OK, PA, RI, SC, SD, TN, TX, UT, VA, VT, WI, WV, WY.

EOE/Disability/Vets