Customer Care Advocate

Location: Oriskany

Title:

Customer Care Advocate - Oriskany – Group Life Products Max pay rate: $20/hr Anticipated Class

Start Date:

8/3/26

Location:

Oriskany Training type:
In Person - Training

Hours:

8:30-5pm EST Monday-Friday, 30-minute lunch (No time off planned during training until end of nesting.)
• Onboarding:
First 3 Days
• Training Dates: 8/3/26 - 9/8/26
• Nesting: 9/9/26 - 9/22/26 After training hours:
• An ability to work during the hours of operation of Monday-Friday 8:00am – 11:00pm EST must be flexible in regard to shifts worked, which may change based on business needs.
• Schedules after training will be determined using ranking system based on performance in training. Temps will bid on available schedules that very throughout all hours of operation, 8:00am – 11:00pm EST. Ranking will be based on Progress Check scores and Behavior ratings. Schedule and Internet Requirements:
• Assignment is virtual, with in person training. Associates near Client office would report to work in person 1 day a month or any day that you are unable to work from home (could be due to system issue, internet outage, poor etc).
• Ability to work from home which includes high speed internet (500-650 kbps) and a quiet place to work that is secure. (Hotspots and use of Wifi are not allowed – high internet speed and ability to use ethernet is required).
• Able to use video during interviews, coaching, weekly huddles, and virtual training.
• An ability to work during the hours of operation of Monday-Friday 8:00am – 11:00pm EST must be flexible in regard to shifts worked, which may change based on business needs.
• No time off planned during training until end of nesting.
** Schedules after training will be determined using ranking system based on performance in training. Temps will bid on available schedules that very throughout all hours of operation, 8:00am – 11:00pm EST. Ranking will be based on Progress Check scores and Behavior ratings. Behaviors consist of:
Attendance
• Ability to use reference materials Class Participation
• Interpersonal skills Grasp of Material
• Decision making Confidence Level
• Ownership of learning Technical Skills
• Adaptability and flexibility Equipment Coordination:

- For this role you will be issued equipment which consists of a laptop, 2 monitors, keyboard, mouse and docking station. You are required to return the equipment to Client within a week of your assignment ending. Responsibilities / Expectations:

-Respond to customer requests via telephone, providing excellent service to Client’s customers who have or are looking to obtain a Life insurance policy through their employer.

-Customers can work with various companies and associates must rely on instructions and pre-established guidelines to perform the functions of the job.

-Processes transactions, prepares correspondence, and fulfills customer needs to ensure customer satisfaction. Below are some common topics associates can expect to discuss with our customers:

- Enrolling or changing their life insurance amount - Confirm or change beneficiary - Policy Provisions (how policy works) IE: will it reduce with age, what policy covers, exclusions etc - How to continue coverage when retired/leave employer - Status of customer requests - Billing inquiries