Online Help Desk Associate

As a Online Help Desk Associate, you will be responsible for supporting customers and handling inquiries from the comfort of your home, including:

• Respond to customer inquiries via phone, chat, and email.
• Troubleshoot basic issues and provide solutions.
• Document interactions and update customer accounts.
• Provide quotes and process orders.
• Research leads and target accounts for new opportunities.
• Proactively generate new sales.
• Learn full suite of products and services to serve customers effectively.
• Work closely with warehouse to address shipping issues.
• Work closely with finance to provide billing and documentation.
• Ability to work with customers in different time zones.
• Prepare client quotes, proposals, and presentations.
• Be highly detailed and accurate in communications.
• Ability to multitask and meet deadlines.
• Provide prompt customer feedback and issue resolution.
• Submit timely activity reports.
• Possess strong computer skills and familiarity with MS Windows.
• Dynamic project management and collaboration skills.
• Be constantly mindful of schedules and committed to delivering all projects on time.

Duties and responsibilities can change depending on business needs.