English C1 and native Spanish Customer Support Consultant; remote, LATAM

Customer Support Consultant

• Deliver outstanding customer support via phone calls, chats, and emails;
• Address customer inquiries (check‑ins, access issues) and resolve incidents (e.g., A/C issues, neighbour complaints);
• Assist with support ticket backlog and ensure timely resolutions;
• Build strong and lasting customer relationships;
• Keep up with evolving tools and technology;
• Handle sensitive customer data with care and security;
• Apply the latest and greatest customer happiness practices;
• Maintain deep understanding of client solutions and meet KPI;
• Support internal teams to resolve operational challenges.

• Native Spanish and advanced (C1) English communication skills;
• At least 1 year of experience in customer service and hospitality;
• Experience with CRM systems (e.g., Hub Spot, Aircall);
• Strong analytical thinking and research skills;
• Positive, proactive and responsible attitude;
• Personal computer (at least 8
  
  Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload).

• Experience in hospitality.

• Fixed schedule;
• Opportunity to cooperate fully remotely;
• Inclusive international environment;
• Compensation in USD;
• Rewards for referring friends;
• Balance between project workload and personal time, but also – internal health policy;
• Responsive leadership interested in your development and long‑lasting cooperation;
• Greenhouse conditions for self‑development;
• A culture built on trust, with no time‑tracking requirements.
• The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.

We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.

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