Warranty Pre-Authorization Specialist; Remote - Michigan

Location

Remote – Michigan residents

As a remote Warranty Pre‑Authorization Specialist at Morley, you will support the warranty pre‑approval program for a major domestic automotive client. The role involves managing pre‑authorization of warranty components and reviewing warranty claims with automotive dealers.

• You will work closely with automotive dealers on the pre‑approval program.
• Most of the time you will process requests in your queue and email, pre‑authorizing the replacement of warranty components and reviewing warranty claims.
• You will take calls from dealers who have questions about their decisions or need help submitting requests using the app.
• When additional clarification is needed, you will call the dealer to resolve issues.

• Serve as an expert consultant to dealership service managers on warranty administration and service operations.
• Provide excellent customer service.
• Analyze and identify warranty waste‑reduction areas.
• Ensure the client’s warranty policies, bulletins and procedures are applied consistently.
• Support the client’s brand quality managers and engineering teams.
• Deliver services that meet quality and productivity goals.
• Offer timely and accurate solutions through inbound and outbound communications, including phone calls, chats, and emails, while maintaining a positive and upbeat attitude.

• Understanding of the automotive dealership environment.
• Professional written and spoken communication and negotiation skills.
• Excellent interpersonal skills.
• Strong attention to detail when listening.
• Analytical and organizational skills; a process‑oriented approach.
• A positive, self‑starter attitude with a solid work ethic and the ability to meet deadlines.
• Computer proficiency.
• Typing speed of at least 35 WPM (typing test: ).

• Ability to pass pre‑employment background check and drug screen.
• High school diploma or equivalent.
• One or more years of customer service experience (call center, retail, restaurant, fast food, hotel, or any role with customer interaction).
• Availability to work during the center’s hours of operation:
• Monday‑Friday, 8 a.m.–8 p.m. Eastern (7 a.m.–7 p.m. Central / 6 a.m.–6 p.m. Mountain / 5 a.m.–5 p.m. Pacific)
• Saturday, 8 a.m.–5 p.m. Eastern (7 a.m.–4 p.m. Central / 6 a.m.–3 p.m. Mountain / 5 a.m.–2 p.m. Pacific)
• Reliable adherence to the schedule.

• Experience in warranty administration or a related profession.

• Michigan resident.
• Secluded, distraction‑free work environment.
• High‑speed internet delivered through a wired provider (cable or fiber).
• Computer connected directly to modem or router using an Ethernet cable; wireless, 5 G, and satellite connections are not supported.

• Health and prescription coverage.
• Dental and vision insurance.
• Paid time off.
• Associate wellness program with rewards for annual checkups.
• Programs to quit tobacco use and manage chronic conditions such as diabetes and asthma.
• 401(k) with matching contribution.
• Flexible spending account (FSA).
• Life insurance.
• Company‑paid short‑ and long‑term disability insurance.
• 24/7 online access to doctors through Teladoc.
• 24/7 nurse help desk.
• Patient advocacy with free 24/7 support for benefit questions and claims.
• Guidance for family, financial and estate planning, including wills.

Morley is an equal‑opportunity employer and promotes a caring and respectful work environment. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status. As part of this commitment, we provide reasonable accommodations for those with disabilities. If you need a reasonable accommodation to participate in the application or interview process, please contact ta

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