Customer Support Advisor

Customer Support Advisor

134111

** Where will your career take you next? Let's find out together.*
* ** About Travel Guard*
* This role is part of our Travel Guard team. Travel Guard is a leading travel insurance brand, serving millions of leisure and business travellers worldwide. Established in 1982 we offer a comprehensive portfolio of travel insurance solutions and global assistance services. Travel Guard operates service centres across Asia, Europe, and the Americas, ensuring 24/7 support to help travellers navigate unexpected circumstances that may disrupt their plans. Travel

Guard became part of Zurich Cover-More in December 2024.

** What you'll be doing:*
* In this role you'll help customers understand our travel insurance offerings and make confident decisions about their coverage.  In the World Service Center, you will take a consultative approach, listening to customer's travel plans and recommending the insurance product that best fits their needs. If you are interested in a fast-paced environment, with opportunities for career growth, this is the role for you!

+ Answer incoming calls, delivering top-notch-service and providing clear and accurate information on our products and services.

+ Use strong listening skills to effectively cater to our customer's specific travel needs.

+ Solve problems creatively and think outside the box.

+ Document interactions with precision and professionalism.

+ Collaborate with leadership and teammates to continuously build skills.

+ Maintain knowledge of our insurance products, services and overall benefits.

** What skills and experience you'll bring on this journey:*
* + High School Diploma or equivalent.

+ Strong communication skills and customer service experience.

+ Ability to multi-task and stay organized

+ A positive attitude and passion for helping others.

+ Ability to navigate multiple systems while effectively handling calls.

+ Attention to detail and accuracy when documenting information.

+ Ability to work 2nd shift between 12pm-10pm Monday-Friday with rotating weekend

+ Position includes a shift differential of $3/hour from 5pm-7am weeknights and all day on Saturday/Sunday and additional $3/hour Saturdays and Sundays between the hours of 7pm-7am

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** A full background check is required to obtain the state license requirements needed to sell travel insurance in all US states and jurisdictions.*
* ** Why you'll love working with us!*
* We value optimism, caring, togetherness, results-orientation, and forward-thinking.  

We have more than 3000 employees worldwide. We are a global group of digital specialists, actuaries, marketers, doctors, nurses, case managers, claims specialists, finance experts, customer service and corporate services professionals. We share a global purpose to look after travellers, at every step of their journey. 

** Job flexibility**  **.
** We understand the importance of making sure that work fits into your life, not the other way around. Our hybrid approach ensures you can maintain work-life balance with the flexibility of 3 days in the office and 2 days working from home. 

** Career growth**  **.
** This is an extremely exciting time for us at Zurich Cover-More, as we rapidly expand our business across the globe. We're committed to helping our people thrive through a comprehensive onboarding experience, continuous professional development, and a supportive work environment that empowers growth at every stage of your career.

** Take the time you need, for you and your community**  **.
** We encourage you to take the time you need when you need it. We offer regular annual and personal leave benefits along with volunteer leave and a comprehensive paid parental leave scheme. 

** Investing in your health and your future.
** We offer a competitive high-deductible health plan, EAP programs and access to health and well-being activities along with 401(k) program with employer matching to help you plan for your future.  

** Diversity and inclusion**  **.
** We respect who you are and thoroughly embrace diversity. Wherever life has taken you, we welcome you to bring your whole self to work. Just be you - because that's exactly who we're looking for.

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