Collections Representative; El Paso

Overview

Progressive Leasing is a leading provider of in-store and e-commerce lease-to-own solutions. With more than 20 years in Fin Tech, we’ve grown from start-up to industry leader by innovating, simplifying, and valuing people. We are a subsidiary of PROG Holdings (NYSE: PRG), a Fin Tech holding company with three business segments:
Progressive Leasing, Purchasing Power (a leading employee purchase program for consumer products and services using payroll deduction), and Four, a Buy Now Pay Later (BNPL) platform. We are currently hiring Collections Representatives to help grow our company and ensure our mission is achieved.

This role is a work from home position and can be performed remotely within a 60-mile radius of El Paso, Texas. Employee Value Proposition (EVP): PROG is dedicated to providing people with opportunity; opportunity for inclusive collaboration, opportunity for innovation, and opportunity for development.

An excited professional that knows that working hard and having fun are two peas in the same pod. You are looking for an opportunity to join an organization that has an amazing corporate culture, competitive pay, a competitive monthly bonus, and the opportunity to make an impact.

• Responsible for outbound and inbound calls, collecting on accounts that are past due
• Provide top tier support and service to our customers

• Start Date:
  
  Monday, July 6, 2026
• Virtual Training: 5 weeks, Full Time/mandatory, Monday-Friday, 8:30AM-5:00PM; 100% attendance required
• Full Time Shifts Available:
  Monday through Friday, either 8:00AM-4:30PM, 10:00AM-6:30PM, or 11:30AM-8:00PM
• Saturdays
  
  Required:
  
  6:30AM-3:00PM
• Compensation: $14.25/HR + BONUS
• Application steps:
  After submitting your application, you will need to complete a quick 10-minute Virtual Introduction to move your application forward. Once you complete it and if you meet qualifications, a recruiter will follow up via text message. Complete the Ribbon AI Virtual Intro here: (Use the "Apply for this Job" box below).?assigned
  
  Recruiter
  
  Id=9606072a-7c82-421f-bba
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• Customer Service and prior collections experience with impeccable interpersonal skills
• Excellent verbal and written communication skills
• Computer and typing literacy/proficiency, working with multiple software applications/screens simultaneously
• Phone experience in a customer service/call center environment
• High school diploma or GED equivalent, must also be 18 years or older
• AI-enabled tools are already part of how work gets done across our organization, and their use will continue to expand over time. We value people who are curious, adaptable, and open to learning as roles and workflows evolve.

• You must be located within a 60-mile radius of El Paso, TX
• You must have a designated home-based workspace (preferably one that is quiet and free from distractions)
• You must have a wired internet connection with speeds of at least 10 Mbps download and 4 Mbps upload to ensure continuous support through excellent call quality and high-speed response rates (wireless, DSL, and/or satellite Internet Service Providers are not compatible with our systems)

• Competitive Compensation
• Full Health Benefits;
  Medical/Dental/Vision/Life Insurance + Paid Parental Leave
• Company Matched 401k
• Paid Time Off + Paid Holidays + Paid Volunteer Hours
• Employee Resource Groups (Black Inclusion Group, Women in Leadership, PRIDE, Adelante)
• Employee Stock Purchase Program
• Tution Reimbursement
• Charitable Gift Matching
• Job required equipment and services

Progressive Leasing welcomes and encourages diversity in the workplace. We do not discriminate in any aspect of employment on the basis of race, color, religion, national origin, ancestry, gender, sexual orientation, gender identity and/or expression, age, veteran status, disability, or any other characteristic protected by federal, state, or local employment discrimination laws where Progressive Leasing does business.