Norwegian Customer Support Consultant Home Appliances | Remote from Greece

Overview

Mercier Consultancy MD is seeking a dedicated Norwegian Customer Support Consultant to work remotely from Greece, supporting customers in the home appliances sector. This role offers an exciting opportunity to provide expert assistance to Norwegian-speaking customers, ensuring they receive exceptional service and support for their home appliance needs.

• Deliver high-quality customer support to Norwegian-speaking clients via phone, email, and chat
• Assist customers with inquiries regarding home appliance products, troubleshooting, and maintenance
• Resolve customer issues efficiently while maintaining a positive customer experience
• Accurately document customer interactions for quality assurance and follow-up purposes
• Collaborate with technical and logistics teams to resolve product-related concerns
• Stay updated with product information and company policies related to home appliances

• Exceptional fluency in Norwegian (both written and spoken) is essential
• A minimum of B2 in English is required
• Experience in customer support, preferably within the home appliances or electronics sector
• Strong communication and problem-solving skills
• Ability to troubleshoot technical issues related to home appliances
• Familiarity with CRM software and customer service best practices
• Self-motivated, organized, and able to work effectively in a remote environment
• Committed to delivering excellent customer service and fostering positive client relationships

• Competitive Salary
• Monthly Performance Bonus
• Fully Paid Relocation Package
• Fully Paid Training
• And Much More...