Customer Service Representative, Member Svc Call Center

Date Posted: 06/01/2026

Hiring Organization:
Rose International

Position Number: 502015

Industry: Healthcare

Job Title:

Customer Service Representative, Member Svc Call Center

Job Location:

Hyattsville, MD, USA, 20785

Work Model:
Hybrid (Remote Local to Hyattsville MD 20785)

Shift: Weekends required and must be comfortable working until 9:30 PM EST

Employment Type:

Temporary

FT/PT:
Full-Time

Estimated Duration: 7 months

Hourly Rate: $19.57

Must Have Skills/Attributes:
Call Center, Customer Service, MS Office

Experience Desired:
Customer service, healthcare, member service (2 yrs)

Required Minimum Education:

High School Diploma or equivalent

Preferred Education:

Associate’s Degree

• Provide exceptional customer service support to healthcare members and providers
• Handle inbound calls related to benefits, eligibility, billing inquiries, and general member services
• Resolve customer concerns while maintaining professionalism and accuracy
• Document customer interactions according to company guidelines
• Meet attendance, quality, and productivity expectations in a remote environment

• Answer and manage high-volume inbound customer service calls
• Assist members and providers with account inquiries and service requests
• Research and resolve customer concerns efficiently
• Accurately document interactions and case details
• Maintain confidentiality of sensitive healthcare information
• Follow established call center procedures and quality standards
• Participate in training, nesting, and ongoing coaching activities
• Work assigned schedules, including evenings and weekends as required
• Meet attendance, performance, and productivity expectations

• Minimum 2 years of recent call center and/or customer service experience
• Experience handling high-volume inbound calls
• Ability to accurately document customer interactions
• Hard‑wired internet connection required (Wi‑Fi is NOT accepted)
• Quiet and professional remote work environment required
• Strong multitasking and problem‑solving skills
• Ability to work flexible schedules, including evenings and weekends
• No time off allowed during training, nesting, and the first 90 days — including doctor appointments
• Comfortable working weekends and shifts ending as late as 9:00 PM or 9:30 PM EST
• Healthcare, insurance, Medicare, or member services experience preferred

• Training
  
  Schedule:
  
  8:00 AM to 4:30 PM EST
• Nesting
  
  Schedule:
  
  8:30 AM to 5:00 PM EST (subject to change)
• Production schedules are determined based on business needs
• Production shifts may run as late as 9:30 PM EST after training

• Primary Pick‑Up Date:
  August 20, 2026 at 9:00 AM
• Backup Pick‑Up Date:
  August 21, 2026

• August 24, 2026

• Remote Customer Service Representative opportunity supporting healthcare members and providers
• Candidates must reside within 30 miles or approximately 1 hour of Hyattsville, MD 20785
• Possible long‑term opportunity based on performance and business needs
• Equipment pick‑up required prior to start date

• Healthcare
• Member Services
• Customer Service Call Center

• Only those lawfully authorized to work in the designated country associated with the position will be considered.
• Please note that all position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.

Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.