Specialist - Corp. Local

Position Overview

The Specialist – Corp Local provides foundational analytical, administrative, and coordination support to the Corporate Local team. This role focuses on monitoring account activity, preparing routine reporting, and supporting execution efforts related to retention defense and post-implementation activation at the local facility level. The Specialist partners closely with Corporate Local Advisors, Corporate Account Management (CAM), and Operations by identifying basic indicators of shipment risk, assisting with service or technical follow up, and ensuring accurate documentation of account activity.

This role operates with defined procedures and clear escalation paths, building experience in freight operations, customer execution, and data-driven account monitoring while helping make it easier for customers to do business with Fed Ex Freight.

• Monitor assigned accounts and prepare routine performance, volume, and activation reports.
• Track actual shipment volume against customer commitments established during the most recent pricing or implementation.
• Identify basic trends or anomalies in shipment activity and flag early indicators of activation shortfalls or shipment erosion.
• Support customer and internal communications related to straightforward service, process, or technical inquiries.
• Coordinate with local operations and support teams to collect information regarding service issues or execution gaps.
• Assist customers with basic navigation of Fed Ex Freight digital tools and systems.
• Help remove basic process or system friction that makes it difficult for customers to consistently ship with Fed Ex Freight.
• Maintain accurate documentation of account activity, risks, and follow-up actions.
• Support rollout of new tools, processes, and initiatives through administrative and coordination activities.
• Escalate complex customer, operational, or systems issues in accordance with established guidelines.
• Adhere to all company policies, procedures, safety standards, and compliance requirements.
• Perform additional related duties as assigned.

• 1–2 years of experience in customer service, logistics, operations, or related fields (or relevant internship).
• Basic understanding of LTL or freight operations preferred.
• Ability to learn transportation systems, digital tools, and reporting platforms.
• Ability to analyze trends, identify risk, and proactively mitigate customer issues.
• Strong communication, relationship-building, and influence skills.
• Ability to work independently, manage multiple accounts, and operate with a high degree of autonomy.
• Self-motivated and customer-oriented.

• Must be able to travel.
• Customer interaction including face-to-face meetings.
• Remote position; candidate must reside within 50 miles of a Fed Ex Freight location within the continental US.

This job description is general in nature and is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.

The compensation listed reflects the pay range or rate of pay reasonably expected for this posted position at the posted location(s). If this opportunity includes multiple job levels, the pay information represents the minimum and maximum range for all levels. Actual pay is determined by job-related factors permitted by law and relevant to the position, such as experience, tenure, market level, pay at the location for this job, performance, schedule, and work assignment.

Eligible employees offer health, vision, dental, life, AD&D, STD, and LTD insurance, employee assistance program, paid time off, 401(k) retirement savings plan, bonus potential, tuition reimbursement, and other benefits as applicable.

Fed Ex Freight is an Equal Opportunity Employer, including disabled and veterans. If you have a disability and you need assistance to apply, please email  Fed Ex Freight will not discriminate against any employee or applicant for compensation inquiries. Pay information is provided for transparency and may be adjusted based on location and other factors.