Member Experience Associate; Bilingual; Spanish; Remote

Member Experience Associate (Bilingual; Spanish) (Remote)

Bold is the leading healthy aging platform, offering personalized, evidence-based exercise programs for Medicare members that help prevent falls, reduce musculoskeletal pain, and increase physical activity levels. Innovative Medicare plans rely on Bold to deliver engaging, clinically sound exercise programs that members love to use and that achieve significant health outcomes. Bold is backed by leading investors, including Rethink Impact, Andreessen Horowitz, and Khosla Ventures.

Bold is looking for a motivated (Spanish/English) Member Experience Associate to conduct high‑volume outreach to new and existing members, leading to increased enrollment and program completion rates. This role will work 8‑5 p.m. PST.

As a key member of our Member Experience Team, here’s what you’ll do:

Key Outcomes:

• Actively conduct outreach via phone, text, and email daily
• Successfully complete >100 outbound calls a day
• Enroll 25% or more of all connected leads
• 25% or more of all connected members take a class within 1 week of an engagement outreach
• Maintain 92% or higher customer satisfaction score

The most important skills for the role are:

• 1–3 years of experience as an inside sales representative, call‑center customer service representative, or health coach
• Effective communication: empathetic and active listening to future and existing members; ability to communicate the value proposition of Bold’s technology and program
• Customer Service Tools: experience working in CRMs and customer‑service tools (e.g., Insightly CRM, Hub Spot)
• Organization & attention to detail: ability to prioritize and handle a high volume of work while maintaining quality interactions
• Critical thinker: demonstrated ability to understand and absorb new information quickly and apply it in new contexts

In addition to the above, it would be great if you also had:

• Experience in a role with direct daily interactions with older adults (e.g., senior‑living community, fitness instructor, patient advocate/coordinator, or a member‑facing role within a digital‑health startup)

Compensation:

We’re committed to an inclusive, consistent, and equitable approach to compensation and anticipate that this position will earn between $20.00–$22.00 /hour, in addition to an annual bonus. The exact salary will depend on the relevant and transferable experience you bring to the role.

We are an equal‑employment‑opportunity employer and do not discriminate on the basis of race, ethnicity, gender, gender identity, sexual orientation, disability, veteran status, or any other protected class.