Operations Specialist

Overview

Custom Ink is so much more than a t-shirt company. We’re a team of creative individuals who empower our customers to create the perfect custom apparel for their groups through an innovative and easy-to-use website and at multiple store locations throughout the country. We are committed to community, empathy, diversity, and equity. Our end goal is for all Inkers to feel a deep sense of belonging.

We have both location-focused and work-from-home jobs. Headquartered in Fairfax, Virginia, with offices in Dallas, Texas and Prague, Czech Republic, with 500+ team members across the world.

We’re looking for an organized, detail-oriented, and customer-focused Operations Specialist to join our Swag Pro team. You’ll play a vital role in delivering exceptional swag experiences to our customers by managing print orders, overseeing fulfillment, and ensuring on-time delivery.

• Managing day-to-day order operations, including placing, monitoring production, and tracking print orders with suppliers
• Monitoring inventory levels and coordinating with vendors on stock issues or replenishments
• Responding to customer inquiries, supplier questions, and shipping/timeline concerns
• Handling support tickets related to order fulfillment and delivery timelines
• Partnering cross-functionally to coordinate special projects and ensure timelines are met
• Monitoring and managing the inbound order queue to maintain smooth workflow
• Quoting fulfillment projects and tracking production milestones to ensure on-time delivery
• Staying informed of industry best practices in printing, shipping, and fulfillment

• 2+ years of experience in operations, logistics, or customer service roles
• Strong project management and communication skills
• Comfort working in fast-paced, remote team environments
• Proficiency with tools such as Excel/Sheets, Slack, and CRM/ticketing systems
• An action-oriented mindset with the ability to work independently
• Familiarity with shipping and fulfillment processes is a plus

• Order Success Rate – timely production and accurate fulfillment
• Customer Support KPIs – responsive, helpful communication with internal teams and customers
• Gross Margin Awareness – supporting efficient and cost-effective operations
• Special Project Execution – ability to deliver on timelines and coordination across teams

You’ll be a key part of the Swag Pro Operations team, ensuring our customers’ swag campaigns run smoothly from order placement to delivery. By keeping projects on track, solving problems proactively, and communicating effectively across teams, you’ll help drive a delightful customer experience. Your role will directly support Custom Ink’s mission to bring people together and create lasting connections through branded merchandise.

Custom Ink is committed to pay transparency and providing fair, equitable compensation in line with market standards and role expectations.

• For this salaried, non-exempt position, the pay range is $57,000-$69,000. You are eligible for overtime pay in accordance with applicable state and federal law.
• Placement within the range is determined by a variety of factors, including but not limited to knowledge, skills, years and depth of experience, and equity with internal team members.

• Generous Paid Time Off:
  Flexible paid time off policies and major paid holidays.
• Comprehensive Health Coverage:
  Medical, Dental, and Vision coverage through PPO or HDHP plans.
• Employee Wellness:
  Virtual medical consultations and mental health services.
• Family-Friendly Benefits:
  Up to 14 weeks of fully paid parental leave for birthing parents and 8 weeks for non-birthing parents, adoption assistance, and related benefits.
• Financial Wellness: 401(k) with company matching, HSA contributions, Life & AD&D insurance, FSA options, and related resources.
• Professional Development:
  Training programs, certifications, and tuition assistance.

Custom Ink, LLC ("Custom Ink") is an Equal Opportunity Employer. We celebrate diversity and are committed to a discrimination-free workplace. Our employment process is conducted without regard to race, color,…