Sales & Customer Service Officer; Remote – Night Shift

Company Overview

A Singapore-based travel agency specializing in leisure travel, with a focus on Muslim-friendly and halal tour experiences. The company offers services including tours, cruises, and corporate travel programs, delivering seamless and reliable travel experiences across international destinations.

We are looking for a responsive and customer-focused Sales & Customer Service Officer to manage enquiries, support sales conversions, and ensure a smooth customer experience. This role requires strong communication skills and the ability to work independently during night shift hours.

• Respond promptly to customer enquiries via Whats App, social media, and other platforms
• Provide accurate information on travel packages and promotions
• Follow up on leads and support conversion into bookings
• Handover qualified leads to the sales team when required
• Ensure all enquiries are handled in a timely and professional manner
• Prepare daily reports including enquiry volume, types of enquiries, and lead status (pending / converted / handed over)

• Preferably based in Johor Bahru, Malaysia
• Good command of English and Malay (spoken and written)
• Strong communication and customer service skills
• Responsible, responsive, and able to work independently
• Comfortable working night shift hours
• Prior experience in customer service or sales support is an advantage

Working Hour:
Working remotely: 7:00 PM – 2:00 AM (SGT)

Salary: RM2,000 – RM3,000 (depending on experience)