Finance Director

Overview

We’re looking for a Finance Director to help understand and drive our onboarding, activation, adoption, customer success, retention, renewal, and collection efforts. You will need to identify gaps, design data‑driven strategies, and lead cross‑functional initiatives to optimize the customer lifecycle.

The real question is: can you see the story the numbers tell you? If not, this job will be miserable for you. Even more so, can you see the story that you should be telling but don’t have the numbers or data to begin it, and have the gumption and communication skills to get to the data and put yourself in a position to communicate that narrative?

You’ll need to be a do‑er who can move fast in a high‑volume environment, work well with people, and thrive when you’re making it up as you go while relentlessly seeking the best outcomes and learning from failures. Our company handles millions of customers and around 100 million transactions a year, with a growing workforce of 2,000‑3,000 employees. Success here means navigating a complex, fast‑changing landscape and driving measurable impact.

$200,000 per year

• 100% employer‑paid medical, dental, and vision for employees
• Annual review with raise option
• 22 days Paid Time Off accrued annually, and 4 holidays
• After 3 years, PTO increases to 29 days. Employees transition to flexible time off after 5 years with the company—no accrual, no cap.
• The 4 holidays are:
  New Year’s Day, Fourth of July, Thanksgiving, and Christmas Day
• Paid Parental Leave
• Up to 6% company matching 401(k) with no vesting period
• Quarterly allowance to make your remote work setup more comfortable, for continuing education classes, a plant for your desk, coffee for your coworker, a massage, etc.
• Open concept office with friendly coworkers
• Creative environment where you can make a difference
• Trail Mix Bar

• Understand and optimize sales, onboarding, activation, adoption, customer success, retention, renewal, and collection efforts.
• Help leaders see the story the data tells, craft and drive strategies to outsmart public companies we compete against.
• Collaborate across the company to bring ideas into reality.

• You’re scrappy: you figure it out, fix it, and don’t wait for permission.
• You can demonstrate how you will help sales, onboarding, activation, adoption, customer success, retention, renewal, and collection leaders.