Service Coordinator – Fire Protection

Overview

McKinstry is innovating the waste and climate impact out of the built environment and is building a thriving planet. We are expanding our Fire Protection division and are seeking a Service Coordinator to support our service team in Dallas, TX.

• Receive and process customer requests for inspection, maintenance, and service calls.
• Prioritize and schedule maintenance, service, and project work within given time periods.
• Schedule and manage a group of technicians across all work, including communication of work details, assurance of tools and material requirements, and project expectations.
• Communicate work status, ensuring achievement of client commitment and work success.
• Promote a comprehensive safety program across all work managed and with all technicians dispatched.
• Collaborate closely with the Service Manager regarding callbacks, technician problems, unsatisfied customers, etc.
• Maintain availability an hour before and after start and/or end times to assist the team during unscheduled peak times (flexible 7–5 schedule).
• Review current service processes and refine methods to improve efficiency and effectiveness for clients and McKinstry.
• Ensure the efficient and complete closeout of all work managed.

• Knowledge of fire sprinklers or fire alarm systems preferred.
• Ability to multitask and prioritize daily workload with strong attention to detail and organizational skills.
• Strong customer service and communication skills; effective at collaborating in a team‑oriented environment.
• High school diploma or equivalent work experience required.
• Intermediate knowledge of Microsoft Office Suite – Word, Excel, PowerPoint, Outlook required; working knowledge of SharePoint preferred.

• Competitive pay, 401(k) with employer match and profit‑sharing plan.
• Paid time off and holidays.
• Comprehensive medical, prescription, dental, and vision insurance.
• Family formation benefits, including adoption and IVF assistance.
• Up to 16 weeks paid parental leave.
• Transgender inclusive benefits.
• Commuter benefits and pet insurance.
• Paid community service time ("Building Good").
• Learning and advancement opportunities via McKinstry University.
• Onsite gyms or reimbursement for remote workers.

The McKinstry group of companies are equal opportunity employers. We are committed to providing equal employment opportunities to all employees and qualified applicants without regard to sex, gender identity, sexual orientation, age, race, color, creed, marital status, national origin, disability, veteran status, genetic information or any other basis protected by law. This policy applies to all terms and conditions of employment including, but not limited to, employment, advancement, assignment, and training.