Rep II, Customer Order Mgmt

LOCAL CANDIDATES (ONLY). HYBRID Position between working at home and working onsite.

Job Title:

Rep II, Customer Order Management

Location:

Covington, GA

Duration: 12+ Months Contract

Total Hours/week: 40.00 (1st Shift, 8am to 4:30pm)

This individual works as an advisor to our customers, building strong relationships while providing ongoing support to exceed all of their expectations of their current and future business needs. He or she will possess strong interpersonal skills, the ability to listen and anticipate the customer’s needs, and will work with a team to process orders for innovative medical devices. The role reports to the Customer Service Supervisor, Order Processing Team and works closely with Team Leads to meet departmental goals and quality standards.

• Provide primary phone line coverage.
• Process all customer orders via phone, email and fax transmittal.
• Process charity orders.
• Monitor the Customer Service email box.
• Monitor the Customer Service voice mailbox.
• Manage C.R. Bard email and phone help lines.
• Work closely with Global Distribution Center to ensure movement of orders throughout the day and to provide end‑of‑day closure.
• Pursue personal development of skills and knowledge necessary for effective performance of the role and future opportunities.
• Adhere to and ensure compliance with
  
  C. R. Bard, Inc. guidelines, protocols, and policies.
• Other duties may be assigned as required.

• Exceptional interpersonal skills with the ability to understand customers and display patience.
• Skilled in the use of personal computers and office software, including MS Word, Excel, PowerPoint, and Outlook.
• Ability to multitask using dual monitors while working in multiple systems.
• Clear written and verbal communication skills, using positive language and a calm, cheerful manner.
• Ability to work with and maintain confidential information.
• Ability to resolve potentially stressful customer interactions.
• Excellent organizational skills.
• JDE experience desirable.
• Demonstrated excellence in handling meticulous detail.
• Excellent data entry, proofreading, and typing skills.
• Skilled in solving basic math equations.
• All job duties performed under supervision.

• High School Diploma required.
• Some college preferred.
• Customer Service Call Center Experience preferred or equivalent.
• Experience in Medical Device Customer Service or clinical environment a plus.

• Excellent English verbal and written communication skills.
• Second language a plus.
• Communication in this role is often with hospital professionals; a special set of skills, knowledge, and experience is required. Previous work in a clinical setting preferred.

• Ability to solve basic math equations.

• Ability to adapt to new, rapidly developing challenges.
• Attention to detail is paramount.
• Ability to learn quickly is a must.
• Decisions must be made in a timely manner to service the needs of customers and/or Sales Territory Managers.

This individual will work in an office environment with moderate noise and may need to lift over 25 lbs infrequently.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The individual generally will work in an office environment with moderate noise.