Hybrid Call Center Representative

TEKsystems is actively hiring 20 career-driven professionals for

a Hybrid Collections Counselor opportunity with a Fortune 100 Financial Institution in the Phoenix area.

This is an excellent opportunity for individuals seeking stable, long-term employment with strong work-from-home flexibility while still maintaining connection with a collaborative team environment.

Why This Role Stands Out

✅ Hybrid Schedule - Work primarily from home after training

✅ Minimal Onsite Requirement - Only ~1 week per quarter onsite

✅ Fortune 100 Experience - Build your career with a top-tier financial institution

✅ High-Volume Hiring - Fast interview and hiring process

✅ Consistent Schedule & Stability

Job Overview

In this role, you will support customers by helping them navigate early-stage financial challenges while providing excellent service.

Key responsibilities include:

Managing both inbound and outbound customer calls in a call center environment

Working within an auto-dialer system

Handling early-stage collections (1-30 days past due)

Averaging 80-120+ calls per day

Providing financial guidance and solutions to customers

Supporting consumer loan and credit card accounts

⏰ Schedule

Training:
Monday-Friday

8:00 AM - 4:30 PM (MT) ✅ First week onsite

Post-Training:
Monday - Saturday (5-day workweek)

Shifts:

9:30 AM - 6:00 PM (MT)

10:30 AM - 7:00 PM (MT) (varies seasonally)

Work Environment

Hybrid model after training

Onsite requirement limited to ~1 week per quarter

Majority of work performed remotely from home

Structured, team-oriented call center environment with support and coaching

Ideal Candidate

We're looking for individuals who are:

Customer-focused and comfortable speaking on the phone throughout the day

Motivated, reliable, and goal-oriented

Interested in building a career in financial services or customer operations

Able to work in a fast-paced, high-volume environment

Why Apply Now?

With 20 openings available, this is a rare opportunity to:

Join quickly! Secure a flexible hybrid role

Gain experience with a top financial institution

Start building a long-term career path

Job Type & Location

This is a Contract to Hire position based out of Phoenix, AZ.

Pay and Benefits

The pay range for this position is $20.85 - $20.85/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:  - Medical, dental & vision  - Critical Illness, Accident, and Hospital  - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available  - Life Insurance (Voluntary Life & AD&D for the employee and dependents)  - Short and long-term disability  - Health Spending Account (HSA)  - Transportation benefits  - Employee Assistance Program  - Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Phoenix,AZ.

Final date to receive applications

This position is anticipated to close on Jun 24, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.

That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services  

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with…