Remote Outbound Sales Representative

MCI is a rapidly growing tech-enabled business services company that delivers customer experience, business process outsourcing, and cloud technology solutions across multiple industries. The company operates contact centers in several countries and powers both on‑site and remote agents with advanced technology tools to enhance customer journeys, drive scalability and reduce costs.

We are looking for motivated outbound sales representatives to support a variety of projects and represent well‑known brands. In this role, you will make outbound calls to prospective customers, upsell existing products and services, and provide excellent customer service.

• Handle inbound and outbound contacts in a courteous, timely, and professional manner.
• Utilize knowledge base and training to accurately answer customer questions and sell appropriate products and services.
• Listen to customers, understand their needs, and resolve customer issues.
• Research systems to find missing information and coordinate with other departments to resolve issues.
• Use systems and technology to complete account‑management tasks.
• Accurately document and process customer orders in appropriate systems.
• Follow all required scripts, policies, and procedures.
• Comply with requirements surrounding confidential and personal information.
• Escalate customer issues to appropriate staff and managers as needed.
• Attend meetings and training, and review new training material to stay up to date on program knowledge, systems, and process changes.
• Adhere to all attendance and work‑schedule requirements.

• Must be 18 years of age or older.
• High school diploma or equivalent.
• Excellent organizational, written, and oral communication skills.
• Ability to type swiftly and accurately (20+ words per minute).
• Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook). Basic understanding of Windows operating system.
• Highly reliable with the ability to maintain regular attendance and punctuality.
• Ability to evaluate, troubleshoot, and follow‑up on customer issues.
• Strong conflict‑resolution, problem‑solving, and negotiation skills.
• Customer‑service oriented (empathetic, responsive, patient, and conscientious).
• Ability to multi‑task, stay focused, and self‑manage.
• Strong team orientation and customer focus.
• Ability to thrive in a fast‑paced environment where change and ambiguity are prevalent.
• Excellent interpersonal skills and ability to build relationships with team and customers.

• One year of experience in customer service, technical support, inside sales, back‑office, chat, or administrative support in a contact center environment.
• State or federal work experience.

• Authorized to work in the country where the job is based.
• Willing to submit to Level II background and/or security investigation, drug screening.

• Paid Time Off and paid holidays.
• Incentives and rewards, including cash bonuses and prizes.
• Health, dental, and vision coverage after 60 days of full‑time employment.
• Retirement savings plan where available.
• Short‑term disability insurance.
• Life insurance options.
• Accident and critical illness insurance.
• Paid training and educational opportunities.
• Casual dress code.

All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination and harassment. We comply with the Americans with Disabilities Act and provide reasonable accommodation to qualified employees and applicants with disabilities.