Customer Service Representative

Job Overview

As a Customer Service Representative, you will answer incoming calls in a fast-paced call center environment and build relationships with clients and agents. You will also process payments and complex service requests. This position offers primarily remote work with periodic time required in the assigned Company office location (Binghamton, NY or Houston, TX). If you reside in the Greater Houston or Greater Binghamton area, this may be an opportunity for you.

• Support resolution of incoming calls by answering questions, performing research and initiating additional processes as necessary.
• Process billing requests, which could include billing account number changes, payment type changes (mode changes), refund requests, premium payment histories, value quotes, form requests, policy reprojection requests, taxable gain calculations, policy conservation, mailing Electronic Funds Transfer forms, etc.
• Process manual premium payments and other service requests from calls by check or phone via a checking or savings account.
• Process loan by phone requests.
• Handle SML website inquiries forwarded by Corporate Communications that were made on our public website.
• Complete insurance verifications and policy summary requests.
• Complete follow-up calls to request missing items and funds needed to bring policies up to date.
• Keep records of customer interactions and transactions.

• Minimum of 3 years of experience in customer service.
• Minimum of 1 year of accounting experience preferred.
• Experience in an insurance industry or call center environment.
• Fluency in Spanish is a plus.
• Basic knowledge of Microsoft Word and Excel.
• Excellent written and verbal communication skills.
• Excellent data entry skills.
• Ability to perform work accurately and thoroughly.
• Ability to pay close attention to detail.
• Ability to prioritize and organize a heavy workload.
• Ability to work a flexible schedule with occasional overtime.
• Associate's degree in business or related field.

Pay Range: $19.02 to $21.03 hourly. The starting pay rate for this role is based on a variety of relevant factors, including location, education, experience, and skills. The level for this position will be determined based on relevant skills, experience and other qualifications.

Relocation assistance is not available for this position. Visa sponsorship is not available for this position.

Security Mutual is an Equal Opportunity Employer.