Customer Service Representative - Spanish

Who We Are

Smart Rent (NYSE: SMRT) is revolutionizing how people live and work with the industry’s only end‑to‑end platform designed for the rental housing industry. By uniting purpose‑built software, integrated hardware and full implementation and support in one ecosystem, we help owners and operators simplify operations, cut costs and deliver exceptional resident experiences. Recognized by Deloitte, Housing Wire and the Prop Tech Breakthrough Awards, Smart Rent is shaping the future of property technology and redefining what it means to make rental housing smarter.

Smart Rent is looking for Customer Service Representatives to provide excellent customer service to our growing user base. This user base includes Property Managers, Leasing Agents, Maintenance Technicians, and everyday Renters. We pride ourselves in providing amazing support to our rapidly growing user base and strive to go above and beyond for our customers. We measure our team's success in terms of how responsive we are and how many expressions of gratitude we get from customers.

You’ll play a crucial role in maintaining our friendly and personal rapport with our customers while our company scales in size.

• Answer calls from our customers and identify initial issues.
• Successfully resolve customer requests via email, phone and chat while utilizing a varied set of ticketing, content and task management tools.
• Identify and task issues which require involvement from our Engineering team.
• Add suggestions and efficiencies to improve our documentation, processes and knowledge base.

• Prior customer service experience.
• Excellent written and verbal communication skills.
• An excellent work ethic and attention to detail.
• Ability to multitask and handle customer issues over the phone, chat, email and messaging.
• Bilingual (Spanish).

• Prior experience taking calls directly from customers in a technical support capacity.
• Experience with support ticket systems (we use Intercom).
• Knowledge of Enterprise Hardware/Software or SaaS Solutions.
• Knowledge of Smart home devices and how to troubleshoot them.

Must be willing to work in our North Phoenix, AZ headquarters. We have a hybrid work environment and expect our team members to be in‑office 3 days a week, 2 days working from home. After the training period, you’ll be given an 8‑hour shift between the hours of 6:00am‑6:00pm MST Monday‑Friday.

The estimated pay range for this role is currently $18.00‑$19.00 per hour. This range reflects base pay only and does not take into consideration bonus payments, benefits or retirement contributions which full‑time employees are eligible for as well. Actual base pay is determined by experience, qualifications, skills and other job‑related factors. This role is eligible for additional discretionary and incentive payment considerations based on company and individual performance.

More details will be shared during the hiring process.

We offer a comprehensive and competitive benefits package designed to support your well‑being and future. For our US employees, this includes medical, dental, vision and life insurance with low deductibles and 75‑100% employer contributions. We also provide flexible and generous PTO, a competitive 401(k) with employer contributions, paid parental leave, discounted insurance plans for pets and legal services and an employee stock purchase plan to help you invest in your future.

• Do the hard work and go out of your way to deliver excellence.
• Own outcomes and learn from your mistakes.
• Are a collaborative and supportive team player—win or lose, you lift others up.
• Value authenticity, diverse perspectives and inclusion in the workplace.
• Have a passion for smart tech and the real estate industry.