Campus Relations Specialist, UNLV Enrollment Management, Campus Relations and Visitor Experienc

Campus Relations Specialist, UNLV Enrollment Management, Campus Relations and Visitor Experience [R0151864]

The Campus Relations Specialist (CRS) will report directly to the Assistant Director of Campus Relations under the direction of the Executive Director of Campus Relations and Visitor Experience. The primary purpose of this position is to provide direct support, analysis, and advice via chat messaging, text messaging, phone, and in‑person visitors; to create and curate knowledge articles, chat utterances, and web articles in order to support the increase in machine learning and agent knowledge for all chat, campus, and visitor outreach responses.

The CRS will improve guest service and support for students, guests, and staff, reducing the number of communications escalated to home offices.

Provide accurate, concise answers to student, visitor, and staff inquiries; research account activities, notes, and policies; analyze, assess, and troubleshoot issues, including escalations to other offices; create and maintain support documentation and knowledge bases; manage multiple tasks simultaneously; recognize tone and respond with empathy, de‑escalation when appropriate; serve as the front line for student/customer service for UNLV; master UNLV systems, CRM, SIS, and other platforms;

adapt to technology trends and suggest tech‑savvy solutions.

Bachelor’s degree from an accredited college or university and 1–3 years of related professional experience. Credentials must be obtained before employment start date. The university may consider equivalent experience in place of formal education: four years of relevant experience in place of a bachelor’s degree, or an associate’s degree plus two additional years of relevant experience.

• One or more years of related professional experience or a Master’s degree

A successful candidate will support diversity, equity, and inclusiveness and contribute to a respectful, positive work environment, aligning with UNLV campus values.

Salary competitive with those at similarly situated institutions. Contingent upon funding.

• Competitive total rewards package including:
  • Paid time off, sick leave, and holidays
  • Excellent health insurance including medical, dental and vision
  • Comprehensive retirement plans and voluntary benefits programs
• No state income tax
• Tuition discounts at Nevada System of Higher Education (NSHE) schools
• Tuition discounts for spouses, domestic partners, and dependents

• Employee recognition and appreciation programs
• UNLV athletics ticket discounts
• Statewide employee purchase program discounts
• Rebel Card discounts on and off campus
• Wellness programming for all UNLV faculty and staff at no cost
• Opportunity for career advancements to leadership roles
• Connect with colleagues with shared interests
• Personal and professional development opportunities
• A comprehensive onboarding program, Rebels:
  Onboard
• Support and resources available for veteran applicants – contact vetjobseekers or visit our Veterans Webpage

Support and resources available for veteran applicants – contact vetjobseekers or visit our Veterans Webpage.

The University of Nevada – Las Vegas (UNLV) is committed to providing a place of work and learning free of discrimination on the basis of a person’s age (40 or older), disability, whether actual or perceived by others (including service‑connected disabilities), gender (including pregnancy related conditions), military status or military obligations, sexual orientation, gender identity or expression, genetic information, national origin, race (including hair texture and protected hairstyles such as natural hairstyles, afros, bantu knots, curls, braids, locks, and twists), color, or religion (protected classes).

Discrimination on the basis of a protected class, including unlawful harassment, is illegal under federal and state law. Where unlawful discrimination is found to have occurred, UNLV will act to stop the unlawful discrimination, prevent its recurrence, remedy its effects, and discipline those responsible.…