Internet Technical Support Representative

Position:
Internet Technical Support Representative I

Mediacom Communications is a coast-to-coast provider with operations in 22 states and a team of more than 4,000 people. Our mission is to bridge the digital divide by offering reliable internet, digital TV, and communications services with a culture of growth and innovation.

Take incoming calls in a call center environment to assist internet and phone customers with technical service‑related problems, including hardware and software configurations. Deliver a high‑quality customer experience from start to finish, troubleshoot and resolve issues on the first call, and build customer loyalty through active listening.

• Month 1‑3:
  Training (onsite)
• Month 4‑5:
  Live calls and ongoing training (onsite)
• Month 6 onward:
  Full hybrid schedule (25% onsite, 75% work from home)

• $1,000 Sign‑On Bonus
• Company‑provided equipment
• Health, vision, and dental insurance
• Paid vacation, holidays, and flexible paid time off
• 401(k) with generous company match
• Pay increases through self‑guided training
• Monthly commission potential
• Shift differential pay for evening shifts
• Bi‑weekly performance bonus opportunity
• Employee discounts on Mediacom services where available; reimbursement of internet/cable services in areas without service
• Education enrichment up to $5,000 per year for qualified employees
• Employee wellness program

• Provide exceptional customer service while walking customers through common hardware and software configurations
• Navigate multiple tools to identify the root cause of customer issues
• Schedule on‑site service calls when necessary
• Multi‑task—simultaneously talk, type, read, and listen
• Meet or exceed attendance expectations
• Meet or exceed sales goals
• Enter sales, upgrade, or service changes quickly and accurately
• Adhere to schedule
• Adapt in a fast‑paced, constantly changing environment

• High school diploma or equivalent required; two‑year degree preferred
• Minimum 1 year of customer service or technical support experience; cable industry experience preferred
• Prior inbound call center experience preferred
• Strong multi‑tasking ability (speaking, typing, platform navigation)
• Knowledge of common consumer internet software, browsers, and email platforms preferred
• Basic understanding of internet, networking, and email protocols
• Strong customer‑service skills: listening, processing detailed information, establishing rapport
• Effective verbal and written communication skills
• Typing speed of 30+ WPM
• Shift flexibility: evenings, weekends, holidays, overtime
• Strong problem‑solving or organizational skills
• Understanding of basic accounting mathematics
• Microsoft Office experience a plus

Mediacom Communications is committed to equal employment opportunity for all employees and applicants. Protected categories include race, color, religion, sex, national origin, disability, protected veteran status, and other characteristics protected by law. These protections extend to all employment policies, practices, and actions.

Pay range for this position is $15.00 to $16.00 per hour. The final offer will consider factors such as experience, skills, education, and certifications.